Help Desk Specialist

RPMGlobal; Dayton (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

RPMGlobal is seeking a Help Desk Specialist to provide IT support for local and remote employees. The role involves installing, configuring, and maintaining laptops, printers, phones, and other equipment, and troubleshooting hardware, software, networking, and related technologies.

The candidate should have a strong background in Windows OS and Microsoft Office, excellent communication skills, and the ability to document issues clearly.

Qualifications

• U.S. citizenship required due to sensitive customer-related information.
• Bachelor's degree or Associate degree with 0–2 years of experience, or HS with 8 years of experience.
• Thorough knowledge of Windows operating systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and the ability to accurately document technical issues.
• Work well under pressure, multi-task, and meet deadlines.
• Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Responsibilities

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment.
• Troubleshoot problems with hardware, software, networking, and related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Skills

US Citizenship

Windows & Office

Analytical skills

Communication skills

Detail-oriented

Multi-tasking

Deadline-driven

CompTIA Network+ readiness

Education

Bachelor's or Associate degree + 0-2 years

High School + 8 years experience

Job description

The Help Desk Specialist will be responsible for providing I.T. support to local and remote employees.

Essential Job Functions:

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed.
• Troubleshoot problems with hardware, software, networking, and other related technologies.
• Document, track, and monitor problems to ensure timely resolution.

Required Skills:

• Due to the sensitivity of customer related requirements, U.S. citizenship is required.
• A Bachelor's degree or an Associate's degree with 0-2 years of experience or HS and 8 years of experience is required.
• Thorough knowledge of Windows operating systems and Microsoft Office.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Attention to detail and the ability to accurately document technical issues.
• Work well under pressure, demonstrate the ability to multi-task, and be able to meet deadlines.
• Pass the CompTIA Network+ within ninety days of hire if not already obtained.

Desired Skills:

• CompTIA Network+ Certification
• Customer service experience.