Distributed Computer Systems Analyst

Jobtailor

Marianna (FL)

On-site

USD 42,000 - 58,000

Full time

14 days+

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Job summary

Jobtailor in Florida is seeking a desktop support specialist to install, maintain and support end-user computer systems. You will coordinate with department staff, track issues, and provide timely resolutions while documenting outcomes for the team.

The role requires at least one year of IT support experience, a valid driver's license, and willingness to work outside normal hours. You will support Windows 10, VOIP, and AV devices, including Zoom/Teams security considerations.

Qualifications

At least one year of IT support experience.
Education can substitute on a year-for-year basis.
Valid Driver’s License and possess an operational private vehicle for use in performance of daily work activities.

Responsibilities

Provides accurate, timely desktop computer technical work installing, implementing, maintaining, and supporting computer systems for end-users including hardware & software components.
Coordinates work assignments with appropriate Department staff as well as other desktop support staff.
Performs necessary follow-ups with customers to ensure requests are handled efficiently and that quality solutions are provided.
Maintains all assigned issues within the Department’s Issue Tracking System.
Adds, updates and provides current status information into the Tracking System in a timely and accurate manner.
Identifies and documents resolutions, sharing the documentation and findings with other team members.
Provides assistance for VOIP phones and LAN/WAN connectivity troubleshooting to coordinate repairs with Regional as well as statewide support staff.
Ensure desktop computers interconnect seamlessly with diverse systems including file servers, application servers, and administrative systems and networking software.
Support client hardware/software upgrades and migrations as directed by the Desktop Support Manager and maintain excellent communication with all end users and other members of the technology department.
Support client audio/visual devices in conference rooms. And provides expertise in Zoom/Teams calls including knowledge around security settings within AV applications, etc.
Consults with regional and outside agency customers in conducting system assessments to define customer needs, system requirements and LAN/WAN connectivity requirements.

Skills

Desktop Computer Support

Windows 10 Support

Troubleshooting Skills

LAN/WAN Connectivity

VOIP Support

Tools

Zoom

Microsoft Teams

Issue Tracking Software

LAN/WAN Tools

AV Applications

Job description

Provides accurate, timely desktop computer technical work installing, implementing, maintaining, and supporting computer systems for use by end-users including the hardware & software components to both Department and outside agency customers.
Coordinates work assignments with appropriate Department staff as well as other desktop support staff.
Performs necessary follow-ups with customers to ensure that requests are handled efficiently and that quality solutions are provided and recognize or analyze priority issues for escalation.
Providing detailed information regarding the issues to effectively solve problems in a timely and organized manner using industry best practices and procedures.
Maintains all assigned issues within the Department’s Issue Tracking System.
Adds, updates and provides current status information into the Tracking System in a timely and accurate manner.
Identifies and documents resolutions, sharing the documentation and findings with other team members.
Provides assistance for Voice Over IP (VOIP) phones and LAN/WAN connectivity troubleshooting to coordinate repairs with Regional as well as statewide support staff.
Ensure desktop computers interconnect seamlessly with diverse systems including file servers, application servers, and administrative systems and networking software.
Support client hardware/software upgrades and migrations as directed by the Desktop Support Manager and maintain excellent communication with all end users and other members of the technology department.
Support client audio/visual devices in conference rooms. And provides expertise in Zoom/Teams calls including knowledge around security settings within AV applications, etc.
Consults with regional and outside agency customers in conducting system assessments to define customer needs, system requirements and LAN/WAN connectivity requirements.
Performs related work as required.

Requirements

At least one year of experience working in an IT environment in either a field-based support capacity or a call center capacity.
Education can substitute on a year for year basis
At least one year of experience supporting Windows 10 or newer Windows operating systems and compatible applications.
Technical understanding of computer hardware, software and networking systems and troubleshooting/problem solving skills.
Valid Driver’s License and possess an operational private vehicle for use in performance of daily work activities.
Working outside normal shift/business hours.
Navigate tight spaces which may involve a combination of kneeling, crawling, bending, stooping, climbing ladders, and/or reaching.
Ability to lift 30 pounds and move equipment.

Core Competencies

Demonstrates expertise in desktop computer support, including installation, maintenance, and troubleshooting of hardware and software systems. Proficient in providing technical assistance for Windows operating systems and networking systems while ensuring effective communication with end users.

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