IT Systems Support Specialist – Network & Desktop Expert

DP World Limited; Commerce (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

DP World Limited is seeking a Technical Support Specialist based in Commerce, GA to troubleshoot and educate users on technology products and services.

You will implement standards for desktop, WAN, LAN, and servers, provide second-level support, and create clear documentation. The role involves on-call duties, incident management, and site launches, with a focus on security and asset tracking.

Qualifications

• Bachelor's degree in Computer Science or equivalent training with relevant work experience.
• Minimum two years in a role with increasing responsibility and supervisory duties may be accepted.
• Strong attention to detail and ability to document processes clearly.
• Excellent verbal and written communication with IT staff and leadership.
• Ability to work in a demanding environment while maintaining confidentiality.
• Solid understanding of desktop hardware, operating systems, and software; basic networking.

Responsibilities

• Implement standards for desktop, WAN, LAN, servers, and disaster recovery per engineering teams.
• Provide second-level diagnostic support to Service Desk and site teams.
• Create and update work instructions; maintain documentation in the TSS repository.
• Participate in global on-call rotation and respond to incidents within 10 minutes.
• Monitor emails for service desk alerts and escalate when needed; assist with on-call changes.
• Follow change, incident, and problem management processes and escalate appropriately.
• Support security processes and lifecycle tracking of IT equipment; assist site launches.

Skills

Desktop troubleshooting

Network concepts

Documentation

English communication

Problem solving

Multi-tasking

Education

Bachelor's degree in Computer Science

2+ years related experience

Job description

DP World Limited is seeking a Technical Support Specialist based in Commerce, GA to troubleshoot and educate users on technology products and services.

You will implement standards for desktop, WAN, LAN, and servers, provide second-level support, and create clear documentation. The role involves on-call duties, incident management, and site launches, with a focus on security and asset tracking.