Senior Tech Support & Network Engineer

Syncreon; Commerce (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

DP World is seeking a Technical Support Specialist based in Commerce, GA to resolve technical issues and provide support for desktop, network, and server environments. You will participate in on-call rotations and ensure documentation and security practices are followed across plants.

You will work with the global Service Desk and engineering teams to deliver reliable IT services, maintain SLA adherence, and support site launches, infrastructure refreshes, and ongoing operations.

Qualifications

• Bachelor's in computer science or equivalent with progressive responsibility considered.
• Solid attention to detail and ability to document processes and procedures.
• Strong written and verbal communication with IT colleagues and leadership.
• Ability to work in a demanding environment while maintaining confidentiality.
• Excellent organizational and problem-solving skills.
• Ability to handle multiple tasks simultaneously.
• Strong English language skills, written and spoken.
• Knowledge of desktop hardware, operating systems, and software.
• Understanding of network systems, protocols, and server hardware/OS.

Responsibilities

• Implement standards set by system and network teams for desktop, WAN, LAN, servers and DR.
• Provide second-level diagnostic support to System/Network Engineering and Service Desk.
• Create and update work instructions; maintain proper formatting and storage.
• Participate in global on-call rotation to support multiple Syncreon plants and locations.
• Monitor emails for alerts and resolve or escalate as needed.
• Provide change management support during weekend on-call periods.
• Follow change, incident and problem management processes and escalate appropriately.
• Identify security issues and ensure hardware is tracked through lifecycle.
• Provide onsite support for new site launches and server/network refreshes.
• Perform other duties as assigned.

Skills

English proficiency

Communication skills

Documentation

Problem solving

Attention to detail

Organizational skills

Multitasking

Desk top hardware knowledge

Operating systems knowledge

Networking fundamentals

Server hardware & OS knowledge

Education

Bachelor's in Computer Science

Job description

DP World is seeking a Technical Support Specialist based in Commerce, GA to resolve technical issues and provide support for desktop, network, and server environments. You will participate in on-call rotations and ensure documentation and security practices are followed across plants.

You will work with the global Service Desk and engineering teams to deliver reliable IT services, maintain SLA adherence, and support site launches, infrastructure refreshes, and ongoing operations.