IT Help Desk Specialist - Fast-Paced Tech Support & Troubleshooting

DCS Corporation; Ohio; Remote; USD 42,000 - 65,000; Full time

Job summary

DCS Corporation is seeking a Help Desk Specialist to provide IT support for local and remote employees. The role emphasizes strong customer service and the ability to diagnose and resolve technical issues across hardware, software, and networks.

You will install, configure, and maintain laptops, printers, phones, and other equipment, while documenting problems and tracking resolutions. U.S. citizenship is required and CompTIA Network+ may be required within 90 days.

Qualifications

• Bachelor's or Associate degree with 0–2 years experience or HS with 8 years experience
• Thorough knowledge of Windows operating systems and Microsoft Office
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Attention to detail and the ability to accurately document technical issues
• Work well under pressure, multi-task, and meet deadlines
• U.S. citizenship is required and CompTIA Network+ within 90 days of hire if not already obtained
• CompTIA Network+ Certification (desired)
• Customer service experience (desired)

Responsibilities

• Install, configure, and maintain corporate laptops, printers, phones, and other equipment as needed
• Troubleshoot problems with hardware, software, networking, and other related technologies
• Document, track, and monitor problems to ensure timely resolution
• Provide IT support to local and remote employees

Skills

Windows OS

MS Office

Analytical thinking

Communication skills

Attention to detail

Multitasking

Deadline-driven

Customer service

Education

Bachelor's degree

Associate's degree

High School diploma

Tools

CompTIA Network+

Job description

DCS Corporation is seeking a Help Desk Specialist to provide IT support for local and remote employees. The role emphasizes strong customer service and the ability to diagnose and resolve technical issues across hardware, software, and networks.

You will install, configure, and maintain laptops, printers, phones, and other equipment, while documenting problems and tracking resolutions. U.S. citizenship is required and CompTIA Network+ may be required within 90 days.