Onsite IT Field Services Technician - Union City, GA

DP World; Union City (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

DP World in Union City, GA is seeking an experienced IT Field Services Technician to coordinate daily IT operations, desktop, WAN and server support onsite. You will provide diagnostic support to engineers and the Service Desk, handle incident management, and develop ad hoc reports with Qlik Sense and Power BI.

Strong documentation and proactive security adherence are required. Ideal candidates hold a community college diploma (university degree preferred) with relevant shop-floor IT experience.

Qualifications

• Community college diploma required or equivalent.
• University degree preferred or equivalent.
• Significant relevant IT experience is expected.
• Experience with warehouse/shop floor IT systems is desirable.

Responsibilities

• Maintain desktop, WAN, LAN, servers per standards set by system/network teams.
• Provide diagnostic support to IT teams and Service Desk; document site specifics.
• Offer first level incident support; participate in change and problem management.
• Develop ad hoc reports using Qlik Sense and Power BI.
• Report site IT downtime and coordinate with production schedules.
• Maintain knowledge of critical operational software and train site users.
• Perform hands-on fixes on PC desktops and manage backups and assets.
• Organize IT equipment repairs and maintain inventory logs.
• Follow equipment purchasing and asset-tracking procedures.
• Create/update work instructions and escalate alerts from the service desk.

Education

Community college diploma

University degree preferred

Educational equivalent experience

Tools

Qlik Sense

Power BI

Job description

DP World in Union City, GA is seeking an experienced IT Field Services Technician to coordinate daily IT operations, desktop, WAN and server support onsite. You will provide diagnostic support to engineers and the Service Desk, handle incident management, and develop ad hoc reports with Qlik Sense and Power BI.

Strong documentation and proactive security adherence are required. Ideal candidates hold a community college diploma (university degree preferred) with relevant shop-floor IT experience.