On-Site IT Field Technician - Desktop & Network Support

Syncreon; York (York County); In loco; USD 32.000 - 48.000; Tempo pieno

Descrizione del lavoro

DP World is seeking an IT Field Service Technician based in York, PA to support desktop, network, and server systems across our facilities. You will perform hands-on maintenance, incident response, and after-hours support, with emphasis on uptime and end-user training.

The role requires strong communication, DC/WMS experience, and ability to document processes, collaborate with IT and operations teams, and deliver reliable hardware and software support across the plant.

Competenze

• Community College diploma required; university degree preferred.
• Experience with Warehouse Management Systems.
• Strong English communication (verbal and written).
• Ability to document processes with clear procedures.
• Ability to work in a demanding environment with confidentiality.
• Solid understanding of desktops, networks, servers.

Mansioni

• Maintain standards for desktop, WAN, LAN, servers, and disaster recovery.
• Provide diagnostic support to System/Network Eng. Teams and Service Desk.
• Provide first-level incident support, plus after-hours as needed.
• Develop ad hoc reports using Qlik Sense and PowerBI.
• Notify site IT downtime and coordinate with production schedules.
• Create/update work instructions and document processes for IT tasks.

Conoscenze

PC repair

Networking basics

Documentation

English communication

Formazione

Community College diploma

University degree preferred

Strumenti

Qlik Sense

PowerBI

Descrizione del lavoro

DP World is seeking an IT Field Service Technician based in York, PA to support desktop, network, and server systems across our facilities. You will perform hands-on maintenance, incident response, and after-hours support, with emphasis on uptime and end-user training.

The role requires strong communication, DC/WMS experience, and ability to document processes, collaborate with IT and operations teams, and deliver reliable hardware and software support across the plant.