Technical Support Engineer – Global IT & Networks

DP World; Charlotte (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

DP World Charlotte is seeking a Technical Support Specialist to plan, execute, and oversee technology projects, ensuring on-time delivery aligned with business goals. You will collaborate with clients, project managers, developers, and IT staff to ensure seamless project outcomes.

The role requires 3+ years in IT support, strong communication, and the ability to work in a demanding environment. On-site support is required with up to 30% travel; visa sponsorship is not offered.

Qualifications

• Associate's degree or technical training in IT or related field.
• 3+ years of experience in technical support or IT operations.
• Experience as Technical Support Engineer, Desktop Support Engineer, or IT Help Desk Technician or similar role.
• Strong problem-solving, verbal and written communication skills.
• Ability to document processes and procedures clearly.
• Experience with MS O365 Admin, SharePoint Admin, Intune is a plus.
• Knowledge of network systems and server hardware/OS.

Responsibilities

• Maintain infrastructure and software standards across DP World regional locations.
• Perform proactive maintenance within core platforms.
• Develop and maintain knowledge of critical applications and IT processes.
• Document knowledge in ITKB and create/update work instructions.
• Diagnose and troubleshoot issues via remote desktop and help desk tools.
• Provide on-site support for site launches/expansions and travel up to 30%.
• Participate in regional on-call rotation.

Skills

MS O365 Admin

SharePoint Admin

Intune

PowerShell

Networking basics

Customer service

Education

Associate's degree in Computer Science or related field

Tools

Remote Desktop

IT Help Desk software

Job description

DP World Charlotte is seeking a Technical Support Specialist to plan, execute, and oversee technology projects, ensuring on-time delivery aligned with business goals. You will collaborate with clients, project managers, developers, and IT staff to ensure seamless project outcomes.

The role requires 3+ years in IT support, strong communication, and the ability to work in a demanding environment. On-site support is required with up to 30% travel; visa sponsorship is not offered.