Network & Server Support Specialist (Onsite/On-Call)

DP World; Commerce (GA); On-site; USD 55,000 - 72,000; Full time

Job summary

DP World is seeking a Technical Support Specialist in Commerce, GA to resolve technical issues and support desktop, network, and server environments. The role includes on-call rotations, documentation, and participation in change-management processes.

The candidate should have a bachelor’s degree in computer science (or equivalent) and at least two years of related experience, with strong English communication and the ability to work under pressure in a demanding setting.

Qualifications

• Bachelor's in Computer Science or equivalent with related experience.
• Strong verbal and written communication abilities with internal IT and external stakeholders.
• Ability to work in a demanding environment and maintain confidentiality.
• Excellent organizational and problem-solving skills.
• Strong English language skills.

Responsibilities

• Implement standards set by system and network engineering for desktop, WAN, LAN, servers, and DR.
• Provide second-level diagnostic support to System/Network Engineering and Service Desk.
• Create/update work instructions and document procedures.
• Participate in global on-call rotation and be available for on-site support.
• Monitor emails and escalate or resolve alerts from the service desk.
• Support change management during weekends and adhere to processes.
• Identify security issues and track IT equipment lifecycle with proper documentation.

Skills

Verbal and written communication

Multitasking

Attention to detail

English proficiency

Problem solving

Handling pressure

Education

Bachelor's in Computer Science or equivalent

Tools

Networking basics

Job description

DP World is seeking a Technical Support Specialist in Commerce, GA to resolve technical issues and support desktop, network, and server environments. The role includes on-call rotations, documentation, and participation in change-management processes.

The candidate should have a bachelor’s degree in computer science (or equivalent) and at least two years of related experience, with strong English communication and the ability to work under pressure in a demanding setting.