IT System Support Engineer

Sightpath Medical Inc.; BLOOMINGTON (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Fully Paid STD/LTD Insurance

Fully Paid 2x Basic life Insurance

401k with excellent company match

Paid Vacation

Job summary

Sightpath Medical Inc. is seeking an IT Systems Support Engineer for an on-site role at our Bloomington, MN headquarters. This position supports Windows and iOS devices, manages user accounts, backups, security, and phone systems.

You will troubleshoot issues via phone, email, and Datto RMM, document procedures, and collaborate with IT teammates to maintain UAT/production readiness. This full-time role requires strong communication and problem-solving skills.

Qualifications

• Proven work experience in IT systems support or helpdesk roles.
• Hands-on experience with Windows OS and iOS devices.
• Familiarity with on-prem Active Directory, remote management tools, Veeam/Datto Backup, VMware, RingCentral, and Jamf is a plus.
• Excellent problem-solving and communication skills.
• Ability to provide clear step-by-step technical guidance, both written and verbal.
• BS degree or equivalent work experience in IT.
• Certifications in Microsoft, VMware or related technologies are a plus.

Responsibilities

• Tier 1 Helpdesk support.
• Assist users via phone, email, or Datto RMM to resolve issues.
• Escalate unresolved issues to appropriate internal resources.
• Prioritize and manage multiple open issues simultaneously.
• Maintain user administration in systems (RingCentral, Jamf, AD on-prem, Office 365).
• Perform local backup maintenance and testing (Veeam/Datto).
• Maintain antivirus across locations and provide hardware/network support.

Skills

Windows OS

IOS devices

Troubleshooting

Communication skills

Documentation

Customer service mindset

Education

BS degree in Information Technology or Computer Science

Equivalent work experience

Microsoft/VMware certifications

Tools

Active Directory

Veeam/Datto Backup

VMware

Jamf

RingCentral

Job description

IT Systems Support Engineer - On-Site / Bloomington, MN

This is a full-time, on-site position based in Bloomington, Minnesota. We are not considering remote candidates at this time.

About Us:

Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We have an opening at our headquarters in Bloomington, MN for an IT Systems Support Engineer in our IT Department.

Responsibilities:

• Tier 1 Helpdesk support
• Assist users either via phone, email or Datto Remote Monitoring and Management (RMM) to resolve any issues
• Properly escape unresolved issues to appropriate internal resources
• Prioritize and manage several open issues at one time
• Maintain user administration in all systems including RingCentral, Jamf, Active Directory (on-prem), and Microsoft Office 365
• Local backup maintenance and testing
• Maintain Antivirus at all locations
• Local & remote hardware support / troubleshooting and network maintenance
• Phone system maintenance / configuration
• Mobile Device Management (MDM) via Jamf
• Document technical knowledge in the form of notes and manuals

Requirements:

• Proven work experience as a Systems Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows OS and IOS devices
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with On-premises Active Directory, remote management tools, Veeam/Datto Backup Software, VMWare, RingCentral, and Jamf are a plus
• Excellent problem-solving and communication skills
• Ability to provide clear step-by-step technical guidance, both written and verbal
• BS degree in Information Technology, Computer Science or equivalent work experience
• Additional certification in Microsoft, VMware or similar technologies is a plus

We offer competitive salaries and full benefits for this job which includes but not limited to the following

• Medical insurance
• Dental Insurance
• Vision Insurance
• Fully Paid STD/LTD Insurance
• Fully Paid 2x Basic life Insurance
• 401k with excellent company match
• Paid Vacation

Sightpath is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age (40 and over), national origin or ancestry, physical or mental disability, genetic information or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.