Operations Coordinator

Sightpath Medical Inc.; BLOOMINGTON (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Fully Paid STD/LTD Insurance

Fully Paid 2x Basic Life Insurance

401k with Company Match

Paid Vacation

Job summary

Sightpath Medical is hiring an Operations Coordinator to support scheduling and logistical operations in Bloomington, MN. This onsite role works with customers, field staff, and sales to ensure smooth service delivery.

You will coordinate surgery dates, optimize routes for DOT compliance and cost efficiency, and serve as the main point of contact for customers, while collaborating with marketing to provide development tools and ensuring excellent service.

Qualifications

• Excellent customer service and customer relationship building skills.
• Strong multi-tasking skills a MUST.
• Demonstrated problem solving and strategic/critical thinking skills.
• Handles emergencies calmly and logically, ensuring appropriate communications to involved and required parties.
• Proactive and high energy individual with great attention to detail.
• Self-directed, energetic, motivated and able to adapt to a changing environment.
• Able to manage own time and to set priorities.
• Able to work well in a team environment and be an integral team player.
• Knowledgeable in computer skills specifically all aspects of Microsoft Office.
• Good verbal and written communication skills.

Responsibilities

• Work with assigned customers to coordinate surgery dates.
• Research and analyze service routes to ensure compliance with DOT regulations and identify most cost efficient service routes.
• Ensure assigned customer demographic information is accurate and maintained in the database.
• Main point of contact for customer questions and concerns.
• Drive customer retention by providing additional support when needed.
• Work collaboratively with marketing to provide standardized practice development tools.

Skills

Customer service

Multi-tasking

Problem solving

Time management

Communication skills

Team player

Attention to detail

Tools

Microsoft Office

Job description

Operations Coordinator

** This position is onsite in Bloomington, MN. Remote candidates will not be considered. **

Job Description

If you enjoy a fast-paced, rewarding career, this position is for you! Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We strive for excellent customer service and share the common goal of providing high quality ophthalmic services and products to doctors and facilities across the country. We have the following opening in Bloomington, MN for an Operations Coordinator.

The Operations Coordinator is responsible for scheduling and providing operational support for Sightpath's customers. This position provides logistics support to all field staff, managers, and sales team.

Key Responsibilities

Logistical Support

• Work with assigned customers to coordinate surgery dates.
• Research and analyze service routes to ensure compliance with DOT regulations and identify most cost efficient service routes.
• Ensure assigned customer demographic information is accurate and maintained in the database.

Customer Service

• Main point of contact for customer questions and concerns.
• Drive customer retention by providing additional support when needed.
• Work collaboratively with marketing to provide standardized practice development tools.

Qualifications

• Excellent customer service and customer relationship building skills.
• Strong multi-tasking skills a MUST.
• Demonstrated problem solving and strategic/critical thinking skills.
• Handles emergencies calmly and logically, ensuring appropriate communications to involved and required parties.
• Proactive and high energy individual with great attention to detail.
• Self-directed, energetic, motivated and able to adapt to a changing environment.
• Able to manage own time and to set priorities.
• Able to work well in a team environment and be an integral team player.
• Knowledgeable in computer skills specifically all aspects of Microsoft Office.
• Good verbal and written communication skills.

Compensation

$22 - 25 an hour

Benefit Offering

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Fully Paid STD/LTD Insurance
• Fully Paid 2x Basic Life Insurance
• 401k with Company Match
• Paid Vacation

SIGHTPATH is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age (40 and over), national origin or ancestry, physical or mental disability, genetic information or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

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