On-Site IT Systems Support Engineer – Tier 1 Helpdesk

Umsag; BLOOMINGTON (MN); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental Insurance

Vision Insurance

STD/LTD Insurance

Basic life Insurance

401k with company match

Paid Vacation

Descripción de la vacante

Sightpath Medical is seeking an IT Systems Support Engineer for an on-site role in Bloomington, MN. The IT Department is looking for a hands-on technician to support Windows and iOS devices, manage AD and RingCentral, and assist with backups and security across sites.

Responsibilities include tier 1 helpdesk, issue resolution, and documentation. A BS in IT or equivalent experience, plus relevant certifications, are preferred. This full-time position requires on-site work at headquarters.

Formación

• This role requires hands-on support for Windows OS and iOS devices.
• Proven ability to diagnose and resolve common IT issues.
• Strong written and verbal communication with customers.
• Familiarity with on-prem AD, remote management tools, and backup software is a plus.

Responsabilidades

• Tier 1 Helpdesk support, handling requests via phone or email.
• Resolve issues or escalate to internal resources as needed.
• Maintain user administration in AD on-prem and O365.
• Perform local backup maintenance and testing with Veeam/Datto.
• Support antivirus, devices, and network infrastructure locally and remotely.
• Document knowledge with clear notes and manuals.

Conocimientos

Windows OS

iOS devices

Troubleshooting

Customer support

Documentation

Educación

BS in Information Technology

Herramientas

Jamf

Active Directory

Veeam/Datto

VMware

RingCentral

Descripción del empleo

Sightpath Medical is seeking an IT Systems Support Engineer for an on-site role in Bloomington, MN. The IT Department is looking for a hands-on technician to support Windows and iOS devices, manage AD and RingCentral, and assist with backups and security across sites.

Responsibilities include tier 1 helpdesk, issue resolution, and documentation. A BS in IT or equivalent experience, plus relevant certifications, are preferred. This full-time position requires on-site work at headquarters.