Remote Support Technician

Corporate Technologies LLC; Indianapolis (IN); Presencial; USD 25 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) matching

Dental insurance

Flexible spending accounts

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Cell phone reimbursement

Short Term Disability

Long Term Disability

Pet Insurance

Resumo da oferta

Corporate Technologies LLC in Indianapolis, IN is seeking a skilled Remote Support Technician to provide end-user assistance via phone, email and chat. The role focuses on remote troubleshooting of hardware, software and network issues, with strong communication and the ability to work independently in a fast-paced environment.

This is described as a fully onsite position. The successful candidate will document requests in the ticketing system, resolve issues across Windows and macOS, and

Qualificações

• Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Proven experience in a remote technical support or help desk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common software applications and troubleshooting techniques.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Experience with remote support tools and ticketing systems is a plus.

Responsabilidades

• Provide remote technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with installation, configuration, and maintenance of computer systems and applications.
• Document support requests, solutions, and procedures accurately in the ticketing system.
• Collaborate with other IT team members to escalate and resolve complex issues.
• Maintain up-to-date knowledge of technology trends and best practices.
• Ensure timely follow-up and resolution of support tickets to meet service level agreements (SLAs).

Conhecimentos

Remote support

Windows

macOS

Troubleshooting

Communication

Ticketing

Formação académica

Associate’s degree in IT or related field

Equivalent experience

Ferramentas

Ticketing systems

Remote support tools

Descrição da oferta de emprego

Corporate Technologies is a leading provider of managed IT solutions to businesses and institutions in Minnesota, Michigan, North Dakota, Southern California, kansas, Ohio, Florida, Indianapolis, Iowa and New Jersey. With over 40 years of experience and more than 200 employees, Corporate Technologies provides Fortune 500 level IT support to small and medium sized businesses. We offer unique IT solutions, including managed IT services, cloud services, staffing, voice and data systems, storage and virtualization, consulting, and networking solutions. If you are looking to break into the IT industry this may be a great opportunity for you. We would love for you to bring your skills and be part of our team!

We are seeking a skilled and customer-focused Remote Support Technician to join our team in Indianapolis, IN. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software, primarily through remote channels. This role requires strong problem-solving skills, excellent communication, and the ability to work independently in a fast-paced environment. This is a fully onsite position.

Job Duties

• Provide remote technical support to end-users via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with installation, configuration, and maintenance of computer systems and applications.
• Document support requests, solutions, and procedures accurately in the ticketing system.
• Collaborate with other IT team members to **escalate** and resolve complex issues.
• Maintain up-to-date knowledge of technology trends and best practices.
• Ensure timely follow-up and resolution of support tickets to meet service level agreements (SLAs).

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Proven experience in a remote technical support or help desk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with common software applications and troubleshooting techniques.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks effectively.
• Experience with remote support tools and ticketing systems is a plus.

The pay range for this position is $18.00 - $20.00 per hour

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending accounts
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Cell phone reimbursment (depending on position)
• Short Term Disability
• Long Term Disability
• Pet Insurance

Equal Employment Opportunity: Corporate Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified applicants to apply.