IT Systems Specialist I

Second Avenue; Tampa (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k

Paid Time Off

Paid Holidays

Employer Paid Disability Insurance

Job summary

A dynamic technology company is seeking an IT System Specialist in Tampa, FL. The candidate will provide technical support, manage core IT systems, and ensure optimal operations of technology infrastructure. Strong knowledge of networking and operating systems is required, along with 4+ years of relevant experience. This role offers comprehensive benefits including medical and dental insurance, 401k, and PTO.

Qualifications

• Strong knowledge of operating systems (Windows Server, Linux, macOS).
• Proficiency in managing Active Directory, DNS, DHCP.
• Solid understanding of networking protocols and network hardware.

Responsibilities

• Handle level 1 and level 2 technical issues.
• Maintain user requests via help-desk ticketing system.
• Create and maintain user access for core IT systems.

Skills

Operating systems knowledge

Networking protocols

Problem-solving abilities

Customer service focus

Education

4+ years of Desktop Support experience

A+ Certification (preferred)

Tools

TeamViewer

Microsoft Entra

Microsoft 365

Microsoft Autopilot

Job description

Job Summary

We are seeking a skilled IT System Specialist to join our dynamic team. The ideal candidate will provide comprehensive technical support, manage core IT systems, and ensure smooth operations of our technology infrastructure.

Duties and Responsibilities

• Handling level 1 and level 2 technical issues.
• Utilizes help‑desk ticketing system to maintain and update user requests, ensuring timely responses.
• Create and maintain user access for core IT systems including Microsoft Entra and Microsoft 365.
• Deploy and manage Windows 11 clients utilizing Microsoft Autopilot deployment to streamline device provisioning.
• Installing hardware and providing office tech support.
• Install / Troubleshoot Microsoft Office suite, antivirus software, and anti‑spam tools.
• Provide Deskside support and guidance to end‑users, ensuring optimal system utilization.
• Communicate system outages and key IT service availability issues to users and management.
• Maintain strict data confidentiality while fostering a positive team environment.
• Execute ad‑hoc projects and additional duties as assigned by management.

Qualifications

• Strong knowledge of operating systems (Windows Server, Linux, macOS) and virtualization platforms (VMware, Hyper‑V).
• Proficiency in managing Active Directory, DNS, DHCP, and other essential network services.
• Solid understanding of networking protocols (TCP/IP, VPNs, VLANs, etc.) and network hardware (routers, switches, firewalls).
• Expertise in managing and securing firewalls, routers, and other network security devices.

Education and Experience

• Minimum 4+ years of work experience as a Desktop Support (Hardware and Software).
• Relevant certifications such as A+ Certification is preferred but not required.
• Experience with administering Microsoft SharePoint, Exchange, Entra and Intune.
• Strong problem‑solving and communication abilities.
• Experience with Help Desk tools such as TeamViewer and ticketing systems.
• Basic experience with Microsoft Power Automate is a plus.
• Willingness for after‑hours support.
• Proficient in soft skills and with a strong customer service focus.
• Sense of urgency and desire to render excellent customer service.
• Solid ability to manage processes and to effectively review reports and take appropriate action relative to findings.
• Ability to organize workload, to prioritize activities and follow‑up appropriately.
• Attention to detail and ability to communicate verbally and in writing.

Medical, Dental and Vision Insurance, Employer Paid Short‑Term/Long‑Term Disability and Life AD&D Insurance, 401k, PTO, and Paid Holidays.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

Equal Opportunity

Second Avenue is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.