IT System Administrator

Techhuman; Stati Uniti; In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

TechHuman is seeking an experienced Field IT Systems Administrator to support onboarding and integration at new locations. You will be the hands-on technical presence at customer sites, installing desktops, laptops, network gear, and medical devices, and ensuring smooth operation during deployments.

You will travel extensively, work independently, and communicate clearly to keep customers confident throughout go-live events, with a focus on L2/L3 testing and documentation.

Competenze

• 5+ years of related IT experience.
• Experience with high availability and distributed systems, Windows administration, troubleshooting, and support.
• Strong debugging skills across a variety of integrated platforms.
• Working knowledge of networking, including Active Directory, DNS, DHCP, firewalls, load balancers, and IP routing.
• Proficiency with Windows 8 and newer, macOS, Microsoft Office, and Google Workspace.

Mansioni

• Deliver remote support for desktops, laptops, iPads, network equipment, and medical devices.
• Procure, install, and maintain peripheral equipment such as printers and scanners.
• Diagnose and resolve hardware, software, network, and system issues, working solo or alongside a team.
• Deploy and configure remote monitoring tools on workstations and servers.
• Provide open-call support and troubleshooting during site go-live events.
• Create user accounts and prepare workstations for new users.
• Partner with cross-functional teams to plan and coordinate equipment and network rollouts.
• Configure network equipment to meet customer requirements, with a solid understanding of network and data closet components.
• Complete L2/L3 testing before leaving each customer site.
• Keep customers informed with daily communication, follow up with users to confirm issues are resolved, and elevate urgent situations right away.
• Flag recurring problems to management.
• Maintain written process documentation, including a daily to-do list, and build out an internal knowledge base of technical documentation, manuals, and IT policies in a centralized documentation platform.
• Support project-based work and submit weekly and monthly project status reports to infrastructure leadership.
• Travel extensively, with a nonstandard workweek and occasional overtime (kept to a minimum), including some nights and weekends during peak activity.

Conoscenze

Active Directory

DNS

DHCP

Networking

Windows Administration

Troubleshooting

Communication

Time management

Strumenti

Remote Monitoring Tools

IT Documentation Platforms

Descrizione del lavoro

We're looking for an experienced Field IT Systems Administrator to support the onboarding and integration of newly added locations. Reporting to the Field IT Services Manager, you'll be the hands-on technical presence at customer sites, getting desktops, laptops, tablets, network gear, and specialized medical devices installed, connected, and running smoothly. This is a travel-heavy role for someone who's comfortable working independently, communicating clearly, and keeping customers confident throughout a deployment.

Responsibilities

• Deliver remote support for desktops, laptops, iPads, network equipment, and medical devices.
• Procure, install, and maintain peripheral equipment such as printers and scanners.
• Diagnose and resolve hardware, software, network, and system issues, working solo or alongside a team.
• Deploy and configure remote monitoring tools on workstations and servers.
• Provide open-call support and troubleshooting during site go-live events.
• Create user accounts and prepare workstations for new users.
• Partner with cross-functional teams to plan and coordinate equipment and network rollouts.
• Configure network equipment to meet customer requirements, with a solid understanding of network and data closet components.
• Complete L2/L3 testing before leaving each customer site.
• Keep customers informed with daily communication, follow up with users to confirm issues are resolved, and elevate urgent situations right away.
• Flag recurring problems to management.
• Maintain written process documentation, including a daily to-do list, and build out an internal knowledge base of technical documentation, manuals, and IT policies in a centralized documentation platform.
• Support project-based work and submit weekly and monthly project status reports to infrastructure leadership.
• Travel extensively, with a nonstandard workweek and occasional overtime (kept to a minimum), including some nights and weekends during peak activity.

Must-Haves

• 5+ years of related IT experience.
• Experience with high availability and distributed systems, Windows administration, troubleshooting, and support.
• Strong debugging skills across a variety of integrated platforms.
• Working knowledge of networking, including Active Directory, DNS, DHCP, firewalls, load balancers, and IP routing.
• Proficiency with Windows 8 and newer, macOS, Microsoft Office, and Google Workspace.
• Hands-on hardware experience with Macs, PCs, printers, scanners, and VoIP phones.
• Understanding of client connectivity, including Ethernet, TCP/IP, and VPN.
• Excellent verbal and written communication skills.
• Team-oriented, with strong attention to detail.
• Willingness to travel extensively and work flexible hours, including nights and weekends when needed.
• A valid driver's license, an acceptable driving record, and the ability to be insured.

Nice-to-Haves

• Experience with optical medical device equipment.
• Familiarity with remote monitoring tools and IT documentation platforms.
• Prior experience supporting site go-live or new-location rollouts.

TechHuman is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or gender expression), age, national origin, citizenship status, disability, genetic information, marital status, military status, protected veteran status, or any other status protected under applicable federal, state, or local law.