Operations Coordinator

Umsag; BLOOMINGTON (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

STD/LTD Insurance

Life Insurance

401k with Company Match

Paid Vacation

Job summary

Sightpath Medical is seeking an Operations Coordinator for an on-site role in Bloomington, MN. The coordinator will schedule and provide operational support for customers, guiding logistics for field staff, managers, and the sales team to ensure smooth service delivery.

Key responsibilities include coordinating surgery dates, analyzing routes for DOT compliance and cost efficiency, and maintaining accurate customer data.

Qualifications

• Excellent customer service and customer relationship building skills.
• Strong multi-tasking skills a MUST.
• Demonstrated problem solving and strategic/critical thinking skills.
• Handles emergencies calmly and logically, ensuring appropriate communications to involved and required parties.
• Proactive and high energy individual with great attention to detail.

Responsibilities

• Logistical Support: coordinate surgery dates with assigned customers; analyze service routes for DOT compliance and cost efficiency; maintain customer data in the database.
• Customer Service: serve as main point of contact for questions; drive customer retention; support marketing with standardized tools.

Skills

Customer service

Multi-tasking

Problem solving

Communication

Team player

MS Office

Tools

Microsoft Office

Job description

Requirements

Operations Coordinator

** This position is onsite in Bloomington, MN. Remote candidates will not be considered. **

Job Description

If you enjoy a fast-paced, rewarding career, this position is for you! Sightpath Medical is the premier cataract and LASIK mobile services provider in the U.S. We strive for excellent customer service and share the common goal of providing high quality ophthalmic services and products to doctors and facilities across the country. We have the following opening in Bloomington, MN for an Operations Coordinator.

The Operations Coordinator is responsible for scheduling and providing operational support for Sightpath's customers. This position provides logistics support to all field staff, managers, and sales team.

Key Responsibilities Include

Logistical Support

• Work with assigned customers to coordinate surgery dates.
• Research and analyze service routes to ensure compliance with DOT regulations and identify most cost efficient service routes.
• Ensure assigned customer demographic information is accurate and maintained in the database

Customer Service

• Main point of contact for customer questions and concerns.
• Drive customer retention by providing additional support when needed.
• Work collaboratively with marketing to provide standardized practice development tools

Qualifications

• Excellent customer service and customer relationship building skills.
• Strong multi-tasking skills a MUST.
• Demonstrated problem solving and strategic/critical thinking skills.
• Handles emergencies calmly and logically, ensuring appropriate communications to involved and required parties.
• Proactive and high energy individual with great attention to detail.
• Self-directed, energetic, motivated and able to adapt to a changing environment.
• Able to manage own time and to set priorities.
• Able to work well in a team environment and be an integral team player.
• Knowledgeable in computer skills specifically all aspects of Microsoft Office
• Good verbal and written communication skills.

Compensation

$22 - 25 an hour

Benefit Offering

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Fully Paid STD/LTD Insurance
• Fully Paid 2x Basic Life Insurance
• 401k with Company Match
• Paid Vacation

SIGHTPATH is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age (40 and over), national origin or ancestry, physical or mental disability, genetic information or any other consideration protected by federal, state or local laws.

Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

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