IT Support & Training Specialist

1rti; Omaha (NE); Vor Ort; USD 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

401(k) with match

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

Generous PTO

Zusammenfassung

Riverside Technologies, Inc. in Omaha, NE is seeking an on-site IT Support Specialist to assist users with computer systems, software and hardware. You will train users, diagnose issues, and maintain daily system performance across LAN/WAN, servers, and workstations.

A team-based environment and strong customer service are essential. Ideal candidates have solid problem-solving skills, good communication, and the ability to lift 60 lbs and travel as needed.

Qualifikationen

• Regular, reliable attendance.
• A+, Network+, and Security+ certifications preferred but not required.
• 1-year experience in similar role preferred but not required.
• Must be available for varying shifts depending on customers’ needs.
• Excellent customer service skills.
• Strong verbal communication and problem-solving skills.
• Ability to work efficiently within a team.
• Must have exceptional driving record and have a valid driver''s license. part of the responsibilities may be to drive a company vehicle.
• Ability to travel when required.
• Must be able to lift 60 lbs. as well as know and use proper lifting techniques.
• Must be able to pass drug screening and background check.
• Bilingual a plus

Aufgaben

• Providing on-site technical assistance and support for incoming questions and issues related to computer systems, software, and hardware
• Training computer users on basic usage of computer systems
• Maintaining daily performance of computer systems
• Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
• Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Responding to questions from customers seeking help either via email, in person, or over the phone
• Using systems management tools to monitor events, manage ticket system, and ensure clients’ environments are running optimally
• Performing other related duties as assigned

Kenntnisse

Customer service

Verbal communication

Problem solving

Teamwork

Valid driver''s license

Ausbildung

CompTIA A+ certification

CompTIA Network+ certification

CompTIA Security+ certification

Jobbeschreibung

Riverside Technologies, Inc. in Omaha, NE is seeking an on-site IT Support Specialist to assist users with computer systems, software and hardware. You will train users, diagnose issues, and maintain daily system performance across LAN/WAN, servers, and workstations.

A team-based environment and strong customer service are essential. Ideal candidates have solid problem-solving skills, good communication, and the ability to lift 60 lbs and travel as needed.