IT Support Technician – Onsite & Remote Help Desk

ENTERPRISE STATE COMMUNITY COLLEGE; Pell City (AL); Presencial; USD 38.000 - 48.000; Jornada completa

Descripción de la vacante

Jefferson State Community College is seeking a Support Technician to provide frontline IT support to college personnel across all technical resources. This includes handling help desk tickets, assisting IT staff, and troubleshooting PCs, printers, mobile devices, media, audio/video, and wireless equipment.

The position will split between Pell City and Clanton campuses with travel to other campuses as needed; requires an associate degree or equivalent and 1 year IT help desk experience; A+

Formación

• Associate degree from an accredited two-year college with coursework in computer science-related courses preferred.
• A minimum of one (1) year of full-time work experience as a support technician in the IT field or in an IT help desk position preferred
• A+ Certification preferred

Responsabilidades

• Provide technical assistance to troubleshoot and resolve end user IT related problems.
• Provide initial support and engage in basic troubleshooting for all college technology resources. Provide relevant and useful technical information to other IT staff as part of the support and problem resolution process.
• Setup and install various technology related hardware devices.
• Work with vendors in coordinating and assisting with warranty repairs on various technical hardware and act a technical liaison with vendors when they are engaged in onsite repair work.
• Assist other college IT staff in performing hardware/software upgrades and configuration changes for the college’s technology resources.
• Answer and work to resolve IT help desk tickets as assigned in a timely and efficient manner.
• Assist other college departments with IT related special projects, which may include but are not limited to: full lab replacements, installation of projectors and other audio/video equipment, and installation of various network equipment.
• Assist in providing both remote and onsite technical support for various meetings, presentation, and events as needed.
• Assist in maintaining inventory documentation for IT equipment and assets.
• Assist college personnel in assisting students with various technology related issues.
• Perform other related duties as assigned.

Conocimientos

Active Directory

Office 365

Help desk skills

Educación

Associate degree in IT or related field

Herramientas

Printers

Scanners

Multifunction devices

Descripción del empleo

Jefferson State Community College is seeking a Support Technician to provide frontline IT support to college personnel across all technical resources. This includes handling help desk tickets, assisting IT staff, and troubleshooting PCs, printers, mobile devices, media, audio/video, and wireless equipment.

The position will split between Pell City and Clanton campuses with travel to other campuses as needed; requires an associate degree or equivalent and 1 year IT help desk experience; A+