Technology Support Technician — Elevate Campus IT

The District Board of Trustees of Pensacola State College, Florida; Pensacola (FL); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Tuition waivers

Educational opportunities

Paid sick leave

Wellness program

Job summary

Pensacola State College is seeking a Technology Support Technician to help maintain and support campus end-user computers, laptops, peripherals, and software across labs, classrooms, and libraries. The role includes equipment installation, upgrades, maintenance, and ensuring backups and reliable software operation, with strong communication and customer service.

Evening, weekend, and occasional holiday hours may be required.

Qualifications

• Graduation from an institution that holds accreditation recognized by the U.S. Department of Education and approved by the College with an associate degree, and two years’ experience supporting networked computers in a large enterprise computing environment.
• Progressively responsible experience in supporting computers may be substituted on a year-for-year basis for the required education.
• Successful results of criminal background check are required.
• Per F.S. 295.065 – Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, will receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements.
• Pursuant to College policy, it is an employment eligibility requirement for an applicant to meet the requirements of § 435.04(2), Florida Statutes, related to background investigations.
• A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment, and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.

Responsibilities

• Participates in installation, upgrades, and maintenance of all end-user computer equipment (including lab and classroom instruction computers and audio-visual equipment) and software.
• Supports onboarding workers for network and telecommunications.
• Ensures end-user files are backed up and application software is reinstalled and functioning properly.
• Demonstrates strong verbal and written communication and excellent customer service in a fast-paced, team-oriented environment.

Education

Associate degree

Job description

Pensacola State College is seeking a Technology Support Technician to help maintain and support campus end-user computers, laptops, peripherals, and software across labs, classrooms, and libraries. The role includes equipment installation, upgrades, maintenance, and ensuring backups and reliable software operation, with strong communication and customer service.

Evening, weekend, and occasional holiday hours may be required.