Help Desk Technician - Flexible IT Support for Campus

State of Georgia; Augusta (GA); On-site; USD 19,000 - 23,000; Full time

Job summary

The State of Georgia, Augusta Technical College is seeking a Help Desk Technician to provide basic technology support to faculty and staff. The role includes handling end-user requests, troubleshooting software/hardware, and maintaining IT services at the campus.

Ideal candidates possess a high school diploma or equivalent and have experience in a customer service or help desk setting. This is an on-site position with a competitive hourly rate and benefits typical of state employment.

Qualifications

• Minimum: high school diploma or equivalent and one year work-related experience.
• Experience in customer service or help desk is preferred.

Responsibilities

• Provide end user support and customer service for computer software and hardware.
• Monitor help desk work orders and provide support and resolution for routine problems.
• Install, upgrade, and troubleshoot hardware and software as needed.
• Assist users in offices and computer labs; instruct on procedures and required documentation.

Job description

The State of Georgia, Augusta Technical College is seeking a Help Desk Technician to provide basic technology support to faculty and staff. The role includes handling end-user requests, troubleshooting software/hardware, and maintaining IT services at the campus.

Ideal candidates possess a high school diploma or equivalent and have experience in a customer service or help desk setting. This is an on-site position with a competitive hourly rate and benefits typical of state employment.