Support Technician Pell City/Clanton Campuses

ENTERPRISE STATE COMMUNITY COLLEGE; Pell City (AL); In loco; USD 38.000 - 48.000; Tempo pieno

Descrizione del lavoro

Jefferson State Community College is seeking a Support Technician to provide frontline IT support to college personnel across all technical resources. This includes handling help desk tickets, assisting IT staff, and troubleshooting PCs, printers, mobile devices, media, audio/video, and wireless equipment.

The position will split between Pell City and Clanton campuses with travel to other campuses as needed; requires an associate degree or equivalent and 1 year IT help desk experience; A+

Competenze

• Associate degree from an accredited two-year college with coursework in computer science-related courses preferred.
• A minimum of one (1) year of full-time work experience as a support technician in the IT field or in an IT help desk position preferred
• A+ Certification preferred

Mansioni

• Provide technical assistance to troubleshoot and resolve end user IT related problems.
• Provide initial support and engage in basic troubleshooting for all college technology resources. Provide relevant and useful technical information to other IT staff as part of the support and problem resolution process.
• Setup and install various technology related hardware devices.
• Work with vendors in coordinating and assisting with warranty repairs on various technical hardware and act a technical liaison with vendors when they are engaged in onsite repair work.
• Assist other college IT staff in performing hardware/software upgrades and configuration changes for the college’s technology resources.
• Answer and work to resolve IT help desk tickets as assigned in a timely and efficient manner.
• Assist other college departments with IT related special projects, which may include but are not limited to: full lab replacements, installation of projectors and other audio/video equipment, and installation of various network equipment.
• Assist in providing both remote and onsite technical support for various meetings, presentation, and events as needed.
• Assist in maintaining inventory documentation for IT equipment and assets.
• Assist college personnel in assisting students with various technology related issues.
• Perform other related duties as assigned.

Conoscenze

Active Directory

Office 365

Help desk skills

Formazione

Associate degree in IT or related field

Strumenti

Printers

Scanners

Multifunction devices

Descrizione del lavoro

Salary

$38,000.00 to $48,000.00 based on ACCS Board of Trustees Salary Schedule C-3 and experience

The Support Technician is responsible for providing front line technical support to all college personnel for any of the college’s technical resources. This includes answering IT help desk tickets as assigned, assisting other Jefferson State IT employees in providing support to college personnel, as well as assisting in troubleshooting issues with all college IT equipment including but not limited to personal computers, software, printers, mobile devices, media, audio/video, telephone, and wireless equipment.

This position will be a split location between our Pell City and Clanton locations but will require travel to other campuses as needed.

1. Provide technical assistance to troubleshoot and resolve end user IT related problems.
2. Provide initial support and engage in basic troubleshooting for all college technology resources. Provide relevant and useful technical information to other IT staff as part of the support and problem resolution process.
3. Setup and install various technology related hardware devices.
4. Work with vendors in coordinating and assisting with warranty repairs on various technical hardware and act a technical liaison with vendors when they are engaged in onsite repair work.
5. Assist other college IT staff in performing hardware/software upgrades and configuration changes for the college’s technology resources.
6. Answer and work to resolve IT help desk tickets as assigned in a timely and efficient manner.
7. Assist other college departments with IT related special projects, which may include but are not limited to: full lab replacements, installation of projectors and other audio/video equipment, and installation of various network equipment.
8. Assist in providing both remote and onsite technical support for various meetings, presentation, and events as needed.
9. Assist in maintaining inventory documentation for IT equipment and assets.
10. Assist college personnel in assisting students with various technology related issues.
11. Perform other related duties as assigned.

• Associate degree from an accredited two-year college with coursework in computer science-related courses preferred. A combination of education, work experience and certification(s) will be given consideration in lieu of the associate degree.
• A minimum of one (1) year of full-timework experience as a support technician in the IT field or in an IT help desk position preferred
• A+ Certification preferred

Required Knowledge, Skills, and Abilities

• Experience with Microsoft Active Directory and basic knowledge of user and computer accounts
• Experience with Microsoft Office 365 Cloud Services and applications including Microsoft Office products
• Experience installing and configuring network printers, scanners, and multifunction devices
• Experience installing and configuring personal computer devices, including desktops, laptops, and tablets
• Reliable transportation to travel between campus locations as needed
• Ability to lift 50 pounds

In accordance with Alabama Community College System policy and guidelines, the applicant chosen for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from the criminal background check.

Jefferson State Community College is an active participant in the Employment Eligibility Verification Program (E-verify). E-verify electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security.

All male applicants between the ages of 18-26 must provide proof of Selective Service Registration.

Jefferson State Community College is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System, that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment.

Jefferson State Community College will make reasonable accommodations for qualified disabled applicants or employees. If you have a disability and require accommodations, please notify us.

Applicants must adhere to the College's prescribed interview schedule and must travel at their own expense. The College reserves the right to withdraw this job announcement at any time prior to the awarding.

The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.