Desktop Support Technician

Paine; Augusta (GA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

Paine College in Augusta, GA is seeking a IT Support Technician to provide workstation and on-call support for the college community. You will handle hands-on and remote support, manage hardware/software deployments, and track activities in the help desk system.

The ideal candidate has an associate degree in CS or related field and at least 3 years of computer support experience, with strong communication and problem-solving skills. Flexible hours are required.

Formación

• Associates degree in Computer Science or related field from an accredited college or university.
• Minimum three (3) years of experience in computer support.
• Experience with Help Desk, data communications and application environments (mainframe, workgroup, and desktop).

Responsabilidades

• Provide hands-on and remote-controlled workstation support services.
• Manage hardware and software procurement, deployment and disposal.
• Resolve calls in the call tracking system; assume primary responsibility for client workstation support.
• Manage print server queues and network printers.
• Provide on-call support as needed.
• Record all support activities for tracking and monitoring purposes.
• Participate in ITS planning functions.
• Work with Support Center analysts and senior technicians to understand workstation support needs.
• Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients.
• Must be able to work flexible hours.
• Other duties as assigned.

Conocimientos

Help desk

Data communications

Mainframe

Workgroup

Desktop

Word processing

Spreadsheets

Interpersonal skills

Analytical skills

Organizational skills

Audiovisual equipment

Educación

Associate degree in Computer Science or related field

Herramientas

Lotus SmartSuite

Descripción del empleo

Reports To:Director of Information Technology Services

Opening Date:09/11/2026

General Summary

Provide workstation and on-call IT support services for the College community.

Essential Job Functions

• Provide hands-on and remote-controlled workstation support services
• Manage hardware and software procurement, deployment and disposal
• Resolve calls in the call tracking system; assume primary responsibility for client workstation support
• Manage print server queues and network printers
• Provide on-call support as needed
• Record all support activities for tracking and monitoring purposes
• Participate in ITS planning functions
• Work with Support Center analysts and senior technicians to understand workstation support needs
• Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients
• Must be able to work flexible hours
• Other duties as assigned

Knowledge, Skills, and Abilities

• Skills and experiences with the use of technology in a business environment, including exposure to Help Desk, data communications and application environments (mainframe, workgroup, and desktop).
• Exceptional interpersonal, analytical and organizational skills
• Familiarity with DOS/Windows and Lotus SmartSuite application software
• Ability to translate technical terms into non-technical language
• Ability to ascertain the criticality of incoming requests and prioritize
• Understanding of word processing, spreadsheets, and terminal products to properly diagnose problems
• Knowledge of computer terms and acronyms and the ability to learn new processes and procedures
• Proficiency in audiovisual equipment.

EDUCATION AND EXPERIENCE

• Associates degree in Computer Science or related field from an accredited college or university
• Minimum three (3) years of experience in computer support

Paine College is an Equal Opportunity, Aff..