Desktop Support Technician | On-Call & Remote Help Desk

Paine; Augusta (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Paine College in Augusta, GA is seeking a IT Support Technician to provide workstation and on-call support for the college community. You will handle hands-on and remote support, manage hardware/software deployments, and track activities in the help desk system.

The ideal candidate has an associate degree in CS or related field and at least 3 years of computer support experience, with strong communication and problem-solving skills. Flexible hours are required.

Qualifications

• Associates degree in Computer Science or related field from an accredited college or university.
• Minimum three (3) years of experience in computer support.
• Experience with Help Desk, data communications and application environments (mainframe, workgroup, and desktop).

Responsibilities

• Provide hands-on and remote-controlled workstation support services.
• Manage hardware and software procurement, deployment and disposal.
• Resolve calls in the call tracking system; assume primary responsibility for client workstation support.
• Manage print server queues and network printers.
• Provide on-call support as needed.
• Record all support activities for tracking and monitoring purposes.
• Participate in ITS planning functions.
• Work with Support Center analysts and senior technicians to understand workstation support needs.
• Responsible for all work in progress assigned to ensure completion of tasks and proper communications with clients.
• Must be able to work flexible hours.
• Other duties as assigned.

Skills

Help desk

Data communications

Mainframe

Workgroup

Desktop

Word processing

Spreadsheets

Interpersonal skills

Analytical skills

Organizational skills

Audiovisual equipment

Education

Associate degree in Computer Science or related field

Tools

Lotus SmartSuite

Job description

Paine College in Augusta, GA is seeking a IT Support Technician to provide workstation and on-call support for the college community. You will handle hands-on and remote support, manage hardware/software deployments, and track activities in the help desk system.

The ideal candidate has an associate degree in CS or related field and at least 3 years of computer support experience, with strong communication and problem-solving skills. Flexible hours are required.