Desktop Support Technician II - Hybrid Help Desk

The University of Alabama; Tuscaloosa (AL); Hybrid; USD 61,434,000 - 76,878,000; Full time

Benefits offered by this job

Hybrid work eligibility

Job summary

The University of Alabama is seeking a Desktop Support Technician II to provide basic Help Desk and field support for university faculty and staff. You will set up PCs, install operating systems and software, and resolve user problems while escalating complex issues to senior technicians as needed.

Responsibilities include monitoring ticket queues, following up on requests, and contributing to end-user desktop support across the campus. A valid driver's license and 19+ age are required.

Qualifications

• High school diploma or GED and two years of IT technical support experience; OR associates degree or higher and some IT technical support experience.
• Must have valid U.S. driver's license.
• Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies.

Responsibilities

• Provide basic Help Desk and field support for University faculty and staff computer users.
• Set up and install PC and peripheral devices; install operating systems and software.
• Resolve user problems and eradicate computer viruses; escalate to senior technicians as needed.
• Monitor tickets and follow up until issues are resolved.

Skills

Help Desk

Troubleshooting

Windows OS

Customer Service

Education

High school diploma or GED

Associate degree or higher

Job description

The University of Alabama is seeking a Desktop Support Technician II to provide basic Help Desk and field support for university faculty and staff. You will set up PCs, install operating systems and software, and resolve user problems while escalating complex issues to senior technicians as needed.

Responsibilities include monitoring ticket queues, following up on requests, and contributing to end-user desktop support across the campus. A valid driver's license and 19+ age are required.