On-Site IT Support Center Tech I | Mon-Fri, Travel

Lehigh Carbon Community College; Pennsylvania; On-site; USD 27,000 - 34,000; Full time

Job summary

Lehigh Carbon Community College is seeking an IT Support Center Technician – Level 1 to deliver frontline technical support for faculty, staff and students on campus. You will triage, troubleshoot, and resolve hardware, software, MFA, network, and classroom technology issues while providing exceptional customer service.

Responsibilities include ticketing, device management, AV and classroom support, AD tasks, and collaboration with the IT Support Services team.

Qualifications

• High school diploma or equivalent is required.
• CompTIA A+ certification must be obtained within the first 6 months of employment.
• Associate degree in Computer Science/IT or related field is preferred.

Responsibilities

• Provide Level 1 support via phone, email, remote tools, and in-person visits.
• triage, troubleshoot, and resolve hardware, software, MFA, network, and classroom tech issues.
• Deploy, configure, maintain, and upgrade Windows PCs, Macs, mobile devices, printers, and peripherals.
• Support Windows, macOS, Microsoft 365, Google Workspace, and Banner ERP.
• Provide basic AV support for classrooms and campus events.
• Log and track hardware and assets in the asset database.
• Assist with Active Directory password resets and account unlocks.
• Work with on-call rotation and after-hours support as needed.

Skills

Windows 10/11

macOS

MFA / Identity management

Ticketing systems

Active Directory

Networking basics

Education

High school diploma or equivalent

CompTIA A+ certification within 6 months

Associate degree in Computer Science/IT or related field

Tools

Ticketing/incident management platforms

Remote support tools

Job description

Lehigh Carbon Community College is seeking an IT Support Center Technician – Level 1 to deliver frontline technical support for faculty, staff and students on campus. You will triage, troubleshoot, and resolve hardware, software, MFA, network, and classroom technology issues while providing exceptional customer service.

Responsibilities include ticketing, device management, AV and classroom support, AD tasks, and collaboration with the IT Support Services team.