IT Support Technician — Mac/Windows, SOC 2, Hybrid Role

Infillion; Los Angeles, California (CA, MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

100% company-paid health, dental, and vision coverage

Unlimited paid time off

Profit sharing and bonuses

401(k) plan with company match

Cell phone reimbursement

Job summary

A leading digital media technology company in Santa Monica, CA, is seeking an IT Support Technician to provide comprehensive technology support across various locations and a remote workforce. The ideal candidate should have a Bachelor’s degree in Computer Science and at least 3 years of IT support experience. Responsibilities include troubleshooting macOS and Windows devices, managing identity access, and supporting compliance initiatives. Competitive salary and excellent benefits offered.

Qualifications

• 3+ years of IT support experience in a corporate environment.
• Experience supporting IT operations in compliance-heavy environments.
• Strong expertise in macOS and Windows troubleshooting.

Responsibilities

• Provide in-office and remote support for macOS and Windows devices.
• Troubleshoot and maintain laptops, networking, and AV equipment.
• Manage identity and access with Okta and Active Directory.

Skills

macOS troubleshooting

Windows troubleshooting

SaaS support

documenting processes

communication skills

proactive problem-solving

Education

Bachelor’s Degree in Computer Science

Tools

Mosyle

JumpCloud

Intune

Okta

Active Directory

Freshservice

Jira Service Desk

Job description

A leading digital media technology company in Santa Monica, CA, is seeking an IT Support Technician to provide comprehensive technology support across various locations and a remote workforce. The ideal candidate should have a Bachelor’s degree in Computer Science and at least 3 years of IT support experience. Responsibilities include troubleshooting macOS and Windows devices, managing identity access, and supporting compliance initiatives. Competitive salary and excellent benefits offered.