Hybrid Windows & Mac Desktop Support Specialist

Xperteks Computer Consultancy, Inc.; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A premier Managed Services Provider is looking for a Technical Support Specialist for Windows and Mac OS. The position is hybrid and involves supporting clients on a full-time basis, requiring onsite visits. Ideal candidates will be proficient with remote software technologies, VPN connectivity, and general troubleshooting skills. The role demands good communication, critical thinking, and a passion for technology. Join us to provide top-notch support and maintenance services to our clients.

Qualifications

• Must be proficient in Windows Operating System.
• Must have good communication skills.
• Must be able to troubleshoot and learn quickly.

Responsibilities

• Provide general desktop, user and hardware support.
• Provide proactive system maintenance including backup solutions.
• Provide general connectivity and troubleshooting support.
• Provide network and server support.

Skills

Remote Software Technologies

VPN Connectivity

TCP/IP LAN Networks

General Network Troubleshooting

Windows Troubleshooting

Printer Troubleshooting

Microsoft 365

Cloud Platforms

GSuite Administration

Critical Thinking

Job description

A premier Managed Services Provider is looking for a Technical Support Specialist for Windows and Mac OS. The position is hybrid and involves supporting clients on a full-time basis, requiring onsite visits. Ideal candidates will be proficient with remote software technologies, VPN connectivity, and general troubleshooting skills. The role demands good communication, critical thinking, and a passion for technology. Join us to provide top-notch support and maintenance services to our clients.