Desktop Support Technician: Windows & Mac Expert

GDR Group; California (MO); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

401(k) plan

Medical, dental, and vision insurance

Structured onboarding and training

Supportive culture with strong work-life balance

Job summary

A technology services company is seeking a highly motivated Desktop Support Technician to provide technical support and outstanding customer service. The ideal candidate should have experience in desktop support, excellent communication skills, and the ability to work in a team-oriented environment. This full-time role offers a Monday–Friday schedule with benefits including paid leave, medical insurance, and a supportive work culture.

Qualifications

• 1–2+ years in a desktop support or corporate helpdesk environment preferred.
• Familiar with Windows 10/11; Mac OS experience is a plus.
• Able to work independently while following team procedures and protocols.

Responsibilities

• Provide timely support for hardware and software issues.
• Deliver prompt and courteous user support.
• Maintain accurate records of hardware assets.
• Assist with software and process testing.

Skills

Technical support

Customer service skills

Problem-solving

Communication skills

Teamwork

Tools

Google Workspace

MS Office

Zoom

VNC

KVM switch

Job description

A technology services company is seeking a highly motivated Desktop Support Technician to provide technical support and outstanding customer service. The ideal candidate should have experience in desktop support, excellent communication skills, and the ability to work in a team-oriented environment. This full-time role offers a Monday–Friday schedule with benefits including paid leave, medical insurance, and a supportive work culture.