IT Technician — On-Site Support for a Creative Agency

Situation Group; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health care plan

Retirement plan with employer match

Generous paid time off

Paid family leave

Cold brew coffee and snacks

Job summary

Situation Group, located in New York City, is seeking an IT Technician to provide desktop and network support in a dynamic and creative atmosphere. The ideal candidate will have 2–3 years of experience in IT support, with strong knowledge of macOS and Windows systems. Responsibilities include Tier 1 and Tier 2 support, software management, network maintenance, and onboarding for new hires. The role offers a competitive salary and a comprehensive benefits package including health care and generous paid time off.

Qualifications

• 2-3 years of professional IT support experience in a fast-paced environment.
• Ability to explain technical concepts to non-technical staff.
• Hands-on experience with hardware installation and maintenance.

Responsibilities

• Provide Tier 1 and Tier 2 desktop support for macOS and Windows workstations.
• Install and troubleshoot software across various departments.
• Monitor and maintain the agency's internal network.

Skills

IT support experience

macOS troubleshooting

Windows troubleshooting

TCP/IP understanding

Communication skills

Education

CompTIA A+ certification

CompTIA Network+ certification

Job description

Situation Group, located in New York City, is seeking an IT Technician to provide desktop and network support in a dynamic and creative atmosphere. The ideal candidate will have 2–3 years of experience in IT support, with strong knowledge of macOS and Windows systems. Responsibilities include Tier 1 and Tier 2 support, software management, network maintenance, and onboarding for new hires. The role offers a competitive salary and a comprehensive benefits package including health care and generous paid time off.