Desktop Support Technician - Windows & Mac Troubleshooter

GDR Group; San Jose (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Paid holidays

401(k) plan

Medical, dental, and vision insurance

Structured onboarding and training

Supportive, team-oriented culture

Job summary

A leading technology services provider in California, USA, is seeking a highly motivated Desktop Support Technician. The role involves providing support for hardware and software issues, ensuring prompt user assistance, and maintaining accurate asset records. Ideal candidates should have a passion for technology, excellent communication skills, and the ability to work both independently and collaboratively. Benefits include paid holidays and medical insurance, promoting a strong work-life balance.

Qualifications

• 1–2+ years in a desktop support or corporate helpdesk environment preferred.
• Technically inclined and eager to learn new tools and platforms.
• Clear and concise communicator with the ability to explain technical concepts to non-technical users.
• Self-starter with strong follow-through and attention to process.

Responsibilities

• Provide timely support for hardware and software issues for both Windows and Mac environments.
• Troubleshoot remotely using VNC and KVM switch.
• Coordinate warranty support and schedule onsite service with Dell.
• Deliver prompt and courteous user support via various communication methods.
• Maintain accurate records of hardware assets.

Skills

Customer service

Technical troubleshooting

Communication skills

Team collaboration

Mobile device management

Tools

Windows 10/11

Mac OS

Google Workspace

Zoom

Wolken ticketing system

Job description

A leading technology services provider in California, USA, is seeking a highly motivated Desktop Support Technician. The role involves providing support for hardware and software issues, ensuring prompt user assistance, and maintaining accurate asset records. Ideal candidates should have a passion for technology, excellent communication skills, and the ability to work both independently and collaboratively. Benefits include paid holidays and medical insurance, promoting a strong work-life balance.