IT Support Technician II: Windows & Mac, Lab & AV

University of Georgia; Athens (GA); On-site; USD 45,000 - 50,000; Full time

Job summary

University of Georgia is seeking an IT Support Technician II to maintain and troubleshoot standalone and networked systems in a dynamic college IT environment. You will support Windows and MacOS workstations, desktop applications, and basic network devices while collaborating with the IT team and reporting to the IT Manager.

The role emphasizes strong communication, ability to work independently, and flexibility across tasks in a lab and office setting, with a 8 a.m.–5 p.m. schedule.

Qualifications

• High school diploma or equivalent.
• 2 years of related experience preferred.

Responsibilities

• Install, standardize and troubleshoot desktop systems in a complex office or lab environment.
• Assist clients with questions regarding IT use and practices.
• Support desktop applications including MS Office and Adobe Creative Cloud.
• Assist with imaging and configuration of hardware for deployment.
• Assist with Active Directory management and domain–join tasks.

Skills

Windows OS

MacOS

Hardware

Networking

Education

High School Diploma

Tools

MS Office

Adobe Creative Cloud

Job description

University of Georgia is seeking an IT Support Technician II to maintain and troubleshoot standalone and networked systems in a dynamic college IT environment. You will support Windows and MacOS workstations, desktop applications, and basic network devices while collaborating with the IT team and reporting to the IT Manager.

The role emphasizes strong communication, ability to work independently, and flexibility across tasks in a lab and office setting, with a 8 a.m.–5 p.m. schedule.