IT Support Tech II: Helpdesk & Classroom Tech

The University of Georgia; Athens (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

TRS

Job summary

The University of Georgia in Athens seeks an IT Support Technician II to deliver proactive desktop, lab, and classroom support for Franklin College. You will work with a team, build relationships with faculty and staff, and help maintain secure, efficient technology services across facilities.

Ideal candidates bring strong troubleshooting, productive software usage, and experience with Windows/Mac systems, networks, and imaging; you will participate in a structured helpdesk and contribute to

Qualifications

• High school diploma or equivalent and 2 years of related experience.
• Ability to work in Franklin College and build relationships with faculty and staff.
• Strong problem-solving and communication skills.
• Experience supporting desktops, laptops, and computer labs.

Responsibilities

• Provide proactive desktop and classroom IT support for Franklin College.
• Respond to service requests via ticketing system and maintain documentation.
• Assist in deploying desktop images and basic server tasks with supervision.
• Support technology-enhanced classrooms and videoconferencing as needed.
• Collaborate with colleagues to improve processes and service delivery.

Skills

Troubleshooting

Desktop hardware

TCP/IP networking

Productivity software

Technical processes

Education

High school diploma

Tools

Imaging tools

Ticketing system

DHCP management

Job description

The University of Georgia in Athens seeks an IT Support Technician II to deliver proactive desktop, lab, and classroom support for Franklin College. You will work with a team, build relationships with faculty and staff, and help maintain secure, efficient technology services across facilities.

Ideal candidates bring strong troubleshooting, productive software usage, and experience with Windows/Mac systems, networks, and imaging; you will participate in a structured helpdesk and contribute to