IT Support Technician III - Classroom & AV Systems Lead

University of Georgia

Athens (GA)

On-site

USD 52,000 - 70,000

Full time

6 days ago

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Job summary

University of Georgia is seeking an IT Support Technician III in the Warnell-Information Technology unit to provide comprehensive technical support for classrooms, labs, and staff. You will diagnose and resolve hardware, software, and network issues, ensure reliable AV systems, and aid in technology lifecycle planning.

The role emphasizes proactive problem solving, customer service, and ongoing training for faculty and staff, with standard hours 8AM–5PM, M-F, in the Athens area.

Qualifications

5yr. pc and mac troubleshooting.
Microsoft desktop certifications preferred.
ITIL certifications preferred.
Learning Management Systems (Brightspace) experience.
CompTIA A+ or equivalent certifications.
Apple Certified Mac Tech (ACMT) preferred.
A/V certifications (AVIXA, Extron) preferred.

Responsibilities

Provide comprehensive technical support for Warnell department users across instructional and administrative environments.
Lead classroom and A/V technology management and maintenance.
Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Develop and maintain knowledge base documentation for IT procedures.
Train faculty and staff on classroom and lab technology and standards.

Skills

PC troubleshooting

Mac troubleshooting

Microsoft certifications

ITIL certifications

Brightspace LMS

CompTIA A+

Apple Certified Mac Tech

AV certifications

Job description

The role emphasizes proactive problem solving, customer service, and ongoing training for faculty and staff, with standard hours 8AM–5PM, M-F, in the Athens area.

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