IT Support Technician III

The University of Georgia; Athens (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

The University of Georgia in Athens is seeking an IT Support Technician III to provide comprehensive technical assistance within the Warnell-Information Tech department. You will act as a primary help desk resource, support classrooms, and manage audiovisual systems across instructional spaces.

Ideal candidates possess 5 years of related IT experience, a strong customer-service mindset, and the ability to troubleshoot hardware, software, and networking issues on Windows and Mac platforms.

Qualifications

• Requires high school diploma or equivalent and 5 years of related IT support experience.
• Experience with Windows and macOS, AV systems, and classroom technology.
• Strong customer service and problem-solving skills.

Responsibilities

• Provide help desk support for Warnell department staff, faculty, and students.
• Oversee classroom and A/V technology management and maintenance.
• Coordinate technology projects and equipment lifecycle planning.
• Develop and maintain knowledge base documentation for IT procedures.
• Track inventory and locations of Warnell IT equipment.

Skills

Customer service

Troubleshooting

Communication

Time management

Education

High school diploma or equivalent

Tools

Windows OS

MacOS

Networking basics

Job description

Posting Number:

S15729P

Working Title:

IT Support Technician III

Department:

Warnell-Information Tech

About the University of Georgia:

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

Posting Type:

External

Retirement Plan:

TRS

Employment Type:

Employee

Benefits Eligibility:

Benefits Eligible

Full/Part time:

Full Time

Additional Schedule Information:

standard work hours 8AM to 5PM M-F

Advertised Salary:

commensurate with experience

Posting Date:

09/10/2026

Open until filled:

Yes

Proposed Starting Date:

10/01/2026

Location of Vacancy:

Athens Area

EEO Policy Statement:

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ([e-mail]).

USG Core Values Statement:

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.
Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Classification Title:

IT Support Technician III

FLSA:

Non-Exempt

FTE:

1.0

Minimum Qualifications:

High school diploma or equivalent and 5 years of related experience

Preferred Qualifications:

• 5yr. pc and mac troubleshootingMicrosoft desktop certificationsITIL certificationsLearning Management Systems Certifications (experience Brightspace)Comp TIA A+Apple Certified Mac Tech (ACMT)
• A/v certifications (AVIXA, Extron)

Position Summary:

The IT Specialist provides comprehensive technical support and technology services for the department, serving as a primary resource for help desk operations, classroom technology, and audiovisual systems. This position independently diagnoses and resolves technical issues, supports faculty, staff, students, and departmental users, and ensures reliable technology operations across instructional and administrative environments. Due to the natural flux of UGA’s staff, faculty, and students, the applicant must be self-motivated and proactive in identifying and solving issues related to the spaces used by the people we support. The role leads classroom and A/V technology management, coordinates technology projects and equipment lifecycle planning, develops recommendations for technology solutions and standards, and provides guidance and training to support effective service delivery and a high level of customer support.

Knowledge, Skills, Abilities and/or Competencies:

• Demonstrates technical knowledge and proficiency in information technology support acquired through education, training, certifications, and/or relevant professional experience.
• Strong interpersonal and customer service skills with the ability to communicate effectively and provide responsive support in fast-paced, time-sensitive environments.
• Proven ability to diagnose, troubleshoot, and resolve issues involving computer hardware, software, network connectivity, and related technology systems.
• Intermediate to advanced knowledge of Windows and Apple operating systems, computer hardware, software applications, and audiovisual technologies, including presentation, conferencing, and control systems.
• Demonstrates the ability to learn quickly.

Physical Demands:

• Work in a standard office environment.
• Sit and work at a computer workstation for extended periods of time.
• standard work hours add 8AM to 5PM M-F

Is driving a responsibility of this position?:

Yes

Is this a Position of Trust?:

Yes

Does this position have operation, access, or control of financial resources?:

No

Does this position require a P-Card? :

No

Is having a P-Card an essential function of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?:

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications):

Yes

Credit and P-Card policy:

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy:

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities:

• Hardware and Software SupportAdvise on the purchase, configuration, maintenance, and support of Warnell workstations, printers, and related software. Support includes troubleshooting, basic hardware repair, and coordinating with manufacturers to initiate warranty requests.

Percentage of time:

35

Duties/Responsibilities:

• Oversee Classroom and Lab Technology EducationConduct independent periodic trainings for faculty and staff on classroom and lab technology. Monitor classrooms and computer labs; maintain classroom technology, including computers and audiovisual systems; and provide timely support to instructors and students. Conduct periodic training for faculty and staff on classroom and lab technology.

Percentage of time:

35

Duties/Responsibilities:

• Create and maintain knowledge base documentation and instructional materialsDocument current IT procedures and create, update, and maintain instructional materials for classroom equipment, checkout technology, and departmental hardware and software.

Percentage of time:

15

Duties/Responsibilities:

• Create and maintain a record keeping system in order to track inventory and keep up with all of Warnell’s IT equipment location. This includes all Warnell inventoried items that could be checked out by Warnell Faculty and Staff. This should be accurate and up to date at all times.

Percentage of time:

10

Duties/Responsibilities:

• Facilitate innovation and developmentStay current on instructional technology, UGA policies and procedures, and modern teaching methods. Advise and collaborate on equipping Warnell classrooms with current technologies. Perform other related duties as assigned.

Percentage of time:

5

Contact Details:

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name:

Malissa Russell

Recruitment Contact Email:

[e-mail]