Deskside IT Support Specialist II

The University of North Georgia; Dahlonega (GA); On-site; USD 31,000 - 35,000; Full time

Job summary

The University of North Georgia is seeking a Technical Support Specialist II on the Gainesville campus. The role involves providing efficient end-user technical support and maintaining the desktop computing environment, including installing, diagnosing, repairing, and upgrading PC hardware to ensure optimal workstation performance.

Responsibilities include responding to incidents via calls, tickets, email, or chat; performing Tier I/II analysis and remote repair; contributing to support

Qualifications

• Associate's degree or equivalent combination of education and experience.
• 1 year of general computer installation, maintenance and repair experience required.
• Drivers license required.

Responsibilities

• Respond to incoming calls, service desk tickets, email or chat regarding technical incidents.
• Provide Tier I/II resolution and remote support for end users; assist in documentation and training.
• Maintain procedures for logging, reporting, and monitoring end-user device operations.

Skills

End-user support

Troubleshooting

Networking basics

ITIL processes

Education

Associate's degree in CS/CIS

Job description

The University of North Georgia is seeking a Technical Support Specialist II on the Gainesville campus. The role involves providing efficient end-user technical support and maintaining the desktop computing environment, including installing, diagnosing, repairing, and upgrading PC hardware to ensure optimal workstation performance.

Responsibilities include responding to incidents via calls, tickets, email, or chat; performing Tier I/II analysis and remote repair; contributing to support