IT Support Technician - Windows/Mac, Classroom AV, EdTech

South College; Dublin (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Front Loaded PTO

Tuition Assistance

Medical, Dental, Vision

401(k) – with Employer Contribution

Job summary

South College in Dublin, OH is seeking an IT Helpdesk/Desktop Support professional to document, troubleshoot, and resolve user issues across Windows and Mac environments. You will support end users via remote, on-site, and phone calls while maintaining asset inventories and contributing to knowledge management.

The ideal candidate has 2+ years of IT experience, with strong problem-solving skills and familiarity with antivirus security practices.

Qualifications

• 2+ years of IT experience.
• Experience supporting Microsoft Office apps, Windows, and Mac OS.
• Knowledge of network security practices and antivirus software.
• Strong analytic and problem-solving skills.

Responsibilities

• Document incoming helpdesk requests using internal ticketing system.
• Install, repair and maintain desktop and laptop computers, peripherals and related systems.
• Provide end user support via remote, in person and telephone.
• Support and enforce company information policies and procedures.
• Provide support for Microsoft and Apple products including laptops, desktops, MacBook and iPhone.
• Assist in maintaining hardware and software inventory for asset management.
• Install and support AV equipment for classrooms, conference rooms and auditoriums.
• Demonstrate broad knowledge of technology principles, practices, and procedures.
• Self-manage to support multiple tasks in a fast-paced environment.
• Assist in updating support documents within knowledge management for the IT Services team, as well as end users.

Skills

Desktop Support

End-user Support

Windows

MacOS

Microsoft Office

Network Security

Antivirus software

Education

Associate degree in Computer Science

Tools

Ticketing system

AV equipment

Job description

South College in Dublin, OH is seeking an IT Helpdesk/Desktop Support professional to document, troubleshoot, and resolve user issues across Windows and Mac environments. You will support end users via remote, on-site, and phone calls while maintaining asset inventories and contributing to knowledge management.

The ideal candidate has 2+ years of IT experience, with strong problem-solving skills and familiarity with antivirus security practices.