IT Support Technician III: Classroom & AV Specialist

The University of Georgia; Athens (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

The University of Georgia in Athens is seeking an IT Support Technician III to provide comprehensive technical assistance within the Warnell-Information Tech department. You will act as a primary help desk resource, support classrooms, and manage audiovisual systems across instructional spaces.

Ideal candidates possess 5 years of related IT experience, a strong customer-service mindset, and the ability to troubleshoot hardware, software, and networking issues on Windows and Mac platforms.

Qualifications

• Requires high school diploma or equivalent and 5 years of related IT support experience.
• Experience with Windows and macOS, AV systems, and classroom technology.
• Strong customer service and problem-solving skills.

Responsibilities

• Provide help desk support for Warnell department staff, faculty, and students.
• Oversee classroom and A/V technology management and maintenance.
• Coordinate technology projects and equipment lifecycle planning.
• Develop and maintain knowledge base documentation for IT procedures.
• Track inventory and locations of Warnell IT equipment.

Skills

Customer service

Troubleshooting

Communication

Time management

Education

High school diploma or equivalent

Tools

Windows OS

MacOS

Networking basics

Job description

The University of Georgia in Athens is seeking an IT Support Technician III to provide comprehensive technical assistance within the Warnell-Information Tech department. You will act as a primary help desk resource, support classrooms, and manage audiovisual systems across instructional spaces.

Ideal candidates possess 5 years of related IT experience, a strong customer-service mindset, and the ability to troubleshoot hardware, software, and networking issues on Windows and Mac platforms.