IT Support Technician II - Academic IT & AV

Ugajobsearch; Athens (GA); On-site; USD 38,000 - 52,000; Full time

Job summary

The University of Georgia, School of Medicine, IT Support Technician II, provides client-focused technology services across academic, research, and administrative environments in the Athens campus. You will support Windows and macOS, Microsoft 365, classroom and testing technologies, and collaborate with central IT and vendors to deliver reliable services.

This role emphasizes customer service, problem solving, and the ability to manage multiple priorities in a dynamic university setting with

Qualifications

• High school diploma or equivalent required.
• 2 years of related experience preferred.
• Industry certifications (CompTIA A+, Network+, Microsoft, Apple, ITIL) preferred.

Responsibilities

• Serve as a technology resource for faculty, staff, students, researchers, and administrators within the School of Medicine.
• Provide client-focused technology services and support across academic, research, and administrative environments.
• Support computers, devices, Microsoft 365, classroom and testing technologies, and related tech resources.
• Collaborate with School of Medicine IT, central UGA IT (EITS), and vendors to ensure reliable technology services.
• Assist with onboarding/offboarding, documentation, and knowledge resources.

Job description

The University of Georgia, School of Medicine, IT Support Technician II, provides client-focused technology services across academic, research, and administrative environments in the Athens campus. You will support Windows and macOS, Microsoft 365, classroom and testing technologies, and collaborate with central IT and vendors to deliver reliable services.

This role emphasizes customer service, problem solving, and the ability to manage multiple priorities in a dynamic university setting with