IT Support Technician II – Operations Facilities

Amazon Inc.; Waco (TX); On-site; USD 34,000 - 47,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Parental leave

Casual dress code

Job summary

Amazon Inc. is seeking an IT Support Associate II to assist the operations team across Amazon Operations facilities in a defined geographical area. You will help resolve technical problems and contribute to improving IT infrastructure to support our customers and facilities.

Starting pay aligns with the listed hourly range; provide support, training, and continuous learning opportunities. The role includes traveling within the local/regional area and standing for long shifts; benefits apply from

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Skills

IT systems troubleshooting

Customer service experience

Physical stamina

Tools

AWS

Linux

Cisco/CCNA

Microsoft hardware

Job description

Amazon Inc. is seeking an IT Support Associate II to assist the operations team across Amazon Operations facilities in a defined geographical area. You will help resolve technical problems and contribute to improving IT infrastructure to support our customers and facilities.

Starting pay aligns with the listed hourly range; provide support, training, and continuous learning opportunities. The role includes traveling within the local/regional area and standing for long shifts; benefits apply from