IT Support Associate II - Field & Operations Tech

Amazon Inc.

Tulsa (OK)

On-site

USD 38,000 - 52,000

Full time

3 days ago

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Benefits offered by this job

Healthcare benefits

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon Inc. is seeking an IT Support Associate II to assist the operations team by resolving technical problems across Amazon operations facilities.

You will support a range of IT disciplines, participate in career development opportunities, and contribute to ensuring high levels of service and uptime. The role emphasizes hands-on IT support, training new hires, and ongoing learning of new technologies, with travel within the local/regional area and a focus on helping customers in multiple

Qualifications

Experience troubleshooting integrated and interdependent computer systems.
1+ years of Windows, Mac or Linux OS support.
Able to lift up to 49 pounds and stand/walk during shifts lasting up to 12 hours.
Customer-service oriented in a dynamic environment.

Responsibilities

Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
Handling support requests and procedures across the network.
Assisting in training new hires.
Continuous learning of new technologies.
Supporting customers from multiple buildings in the area, as well as remote customers.
Traveling within your local or regional area to support our customers.