IT Support Technician II - Onsite & Offsite Help Desk

Science-and-Engineering-Services,-LLC-; Huntsville (AL); On-site; USD 42,000 - 62,000; Full time

Job summary

Science-and-Engineering-Services,-LLC- seeks an IT Technician to provide first-line support for SES IT equipment located onsite and offsite in Huntsville, AL.

The role involves delivering good customer service, clear communication, and assisting with routine Help Desk issues. Responsibilities include installing Windows OS and drivers, maintaining systems, and updating SES documentation. An Associate Degree in a computer-related field and at least 2 years IT support experience are preferred.

Qualifications

• Associate Degree in computer related field.
• At least 2 years IT support experience preferred.
• Good customer service and communication skills.

Responsibilities

• Provide first-level IT support to SES users onsite and offsite.
• Install Windows OS, drivers and applications to bare-metal systems.
• Diagnose and resolve routine issues and maintain documentation.
• Communicate with users and other technicians to ensure timely resolution.
• Assist with training and other duties as assigned.

Skills

Customer service

Clear communication

Basic IT knowledge

Education

Associate Degree in computer related field

Tools

Help Desk software

Job description

Science-and-Engineering-Services,-LLC- seeks an IT Technician to provide first-line support for SES IT equipment located onsite and offsite in Huntsville, AL.

The role involves delivering good customer service, clear communication, and assisting with routine Help Desk issues. Responsibilities include installing Windows OS and drivers, maintaining systems, and updating SES documentation. An Associate Degree in a computer-related field and at least 2 years IT support experience are preferred.