Onsite IT Support Technician — Secret Clearance Ready

Lever, Inc.; Huntsville (AL); On-site; USD 42,000 - 64,000; Full time

Job summary

Agile Defense in Huntsville, Alabama is hiring an IT Customer Service Technician on-site at Redstone Arsenal. The role focuses on end-user support, ticket handling, and IT problem resolution for government-provided systems.

The position requires a Secret clearance, the ability to obtain Security+ within six months, and at least two years of IT or technical customer service experience. Candidates should be comfortable with Active Directory, Windows 11, SCCM, VPN, and VTC.

Qualifications

• Must have an active Secret clearance.
• Must obtain Security+ certification within 6 months of start.
• At least 2 years of IT or technical customer service experience.
• Strong problem-solving and communication skills.

Responsibilities

• Provide end-user support, ticket response, resolution, and escalation.
• Diagnose hardware and software issues and guide users through solutions.
• Respond to inquiries via phone and service desk for computer problems.
• Assist with VTC and meeting equipment, and support IT operations.

Skills

Secret clearance

Security+ (within 6 months)

IT support experience

Education

High School Diploma or GED

Tools

Active Directory

Windows 11

BeyondTrust

MS Office

SCCM

VPN

RDP

VTC

Job description

Agile Defense in Huntsville, Alabama is hiring an IT Customer Service Technician on-site at Redstone Arsenal. The role focuses on end-user support, ticket handling, and IT problem resolution for government-provided systems.

The position requires a Secret clearance, the ability to obtain Security+ within six months, and at least two years of IT or technical customer service experience. Candidates should be comfortable with Active Directory, Windows 11, SCCM, VPN, and VTC.