Information Technology Technician II

Science-and-Engineering-Services,-LLC-; Huntsville (AL); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Science-and-Engineering-Services,-LLC- seeks an IT Technician to provide first-line support for SES IT equipment located onsite and offsite in Huntsville, AL.

The role involves delivering good customer service, clear communication, and assisting with routine Help Desk issues. Responsibilities include installing Windows OS and drivers, maintaining systems, and updating SES documentation. An Associate Degree in a computer-related field and at least 2 years IT support experience are preferred.

Qualifications

• Associate Degree in computer related field.
• At least 2 years IT support experience preferred.
• Good customer service and communication skills.

Responsabilités

• Provide first-level IT support to SES users onsite and offsite.
• Install Windows OS, drivers and applications to bare-metal systems.
• Diagnose and resolve routine issues and maintain documentation.
• Communicate with users and other technicians to ensure timely resolution.
• Assist with training and other duties as assigned.

Connaissances

Customer service

Clear communication

Basic IT knowledge

Formation

Associate Degree in computer related field

Outils

Help Desk software

Description du poste

Overview

The Information Technology (IT) Technician provides the first level of support to users of SES IT equipment located onsite and offsite.

Responsibilities

• Good customer service skills
• Clear and concise communication skills
• Possesses basic knowledge of IT industry practices and standards
• Working under close supervision, assists with solving routine problems identified to the Help Desk
• Install Windows OS, drivers and applications to bare metal systems in preparation for SES configurations to be applied
• Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
• Diagnose, isolate, and correct problems to component level to restore system's functions
• Communicates with users and other technicians to ensure problems are resolved in a timely manner
• Updates required documentation in according to SES practice or procedure
• Other duties as assigned

Qualifications

Education:

• Associate Degree in computer related field

Experience:

• at least 2 years IT support experience preferred