IT Support Technician: Frontline Help & Asset Management

IntePros; Portland (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

IntePros is seeking an IT Support Technician in Portland, Tennessee to serve as the primary contact for technical assistance within the organization. This role entails providing first-level support, troubleshooting basic technical issues, and escalating incidents according to established protocols.

The ideal candidate will possess advanced knowledge of hardware, software, and networking technologies, along with strong interpersonal skills to effectively collaborate with clients and team members. Responsibilities include hands-on support, asset management, and training end-users on technology applications.

Qualifications

• Advanced knowledge of hardware, software, networking technologies, and related terminology.
• Strong interpersonal and communication skills for effective collaboration.
• Solid organizational abilities with a proven capacity to follow through on tasks.
• Excellent analytical and problem-solving skills.
• Ability to adapt to changing requirements and shifting priorities.
• Prior customer service experience is beneficial.

Responsibilities

• Provide hands-on support for workstation hardware and software.
• Assist team members in resolving complex issues.
• Participate in after-hours critical incident response.
• Coordinate IT asset management activities.
• Deliver prompt technical support for client issues.
• Communicate emerging issues and trends to peers.
• Follow established processes to prioritize and resolve requests.
• Utilize diagnostic tools and tracking systems for troubleshooting.
• Conduct interviews to gather details on reported issues.
• Maintain accurate documentation of incidents.
• Recommend improvements based on user feedback.
• Provide end-user training on technology applications.
• Oversee conference room readiness and supply management.

Skills

Technical knowledge of hardware/software/networking

Interpersonal and communication skills

Organizational abilities

Analytical and problem-solving skills

Customer service experience

Job description

IntePros is seeking an IT Support Technician in Portland, Tennessee to serve as the primary contact for technical assistance within the organization. This role entails providing first-level support, troubleshooting basic technical issues, and escalating incidents according to established protocols.

The ideal candidate will possess advanced knowledge of hardware, software, and networking technologies, along with strong interpersonal skills to effectively collaborate with clients and team members. Responsibilities include hands-on support, asset management, and training end-users on technology applications.