IT Support Technician: Frontline Help Desk Expert

North End Teleservices, Inc.; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

North End Teleservices, Inc. is seeking an IT Support Technician to provide comprehensive end-user tech support across the company. The role involves troubleshooting, setting up devices, maintaining software, and escalating complex issues to higher-level teams as needed.

You will manage user accounts, document resolutions, and help keep our IT systems running smoothly. A strong customer-service mindset and solid knowledge of Windows environments are essential.

Qualifications

• Requires High School Diploma or GED; IT basics and help desk experience preferred.
• AAS in computer science or related field in progress or completed.
• Experience with IT systems, hardware, software and networks is expected.

Responsibilities

• Provide first-line IT and Help Desk support for end-users.
• Troubleshoot hardware, software, and network issues promptly and professionally.
• Set up and configure workstations, laptops, printers and IT equipment.
• Install, upgrade and maintain software applications; ensure compatibility.
• Escalate complex issues to higher-level teams and track resolutions.
• Manage user accounts (create/modify/disable) and maintain records in ticketing system.
• Create end-user documentation and provide training as needed.

Skills

Empathy

Active listening

Conflict management

Adaptability

Communication

Time management

Multitasking

Organizational skills

Willingness to learn

Problem solving

Education

High School Diploma or GED

AAS in Computer Science or related field (in progress)

Experience with IT systems, hardware, software, and networks

Customer support/IT Help Desk experience (preferred)

Professional IT certifications a plus

Tools

Windows desktop

Office 365

Active Directory

Microsoft Exchange

Microsoft Dynamics

CRM systems

Cloud-based software

Power BI

Ticketing systems

Job description

North End Teleservices, Inc. is seeking an IT Support Technician to provide comprehensive end-user tech support across the company. The role involves troubleshooting, setting up devices, maintaining software, and escalating complex issues to higher-level teams as needed.

You will manage user accounts, document resolutions, and help keep our IT systems running smoothly. A strong customer-service mindset and solid knowledge of Windows environments are essential.