IT Support Technician: Frontline Helpdesk & Hardware Pro

The Expert Institute; Milwaukee, Northern (WI, KY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

The Expert Institute is seeking a Level 1 IT Support Technician to serve as the face of IT for our Milwaukee team. You will own the daily helpdesk queue, hardware provisioning, and onboarding orientations, ensuring our employees have the tools they need to succeed.

Minimum 1–3 years in IT helpdesk or desktop support, with hands-on Windows and Mac experience. Familiarity with Atera, Jamf, and Action1 is a plus as you help scale IT operations with the IT Manager.

Qualifications

• 1–3 years in IT Helpdesk or Desktop Support.
• Hands-on experience with Windows and macOS.
• Experience with ticketing systems (Atera preferred) and endpoint management tools.

Responsibilities

• Frontline Helpdesk Support: handle daily IT requests via Google Chat, Atera, email, and in-person in Milwaukee.
• Hardware Provisioning & Setup: deploy Windows and Apple devices and ensure readiness for new hires.
• Asset Management: maintain real-time inventory and manage asset recovery.
• Onboarding: lead IT portion of new hire orientations and basic hardware usage training.
• Documentation: help write and update IT SOPs and user guides.

Skills

Windows

macOS

Customer service

Problem solving

Tools

Atera

Jamf

Action1

Job description

The Expert Institute is seeking a Level 1 IT Support Technician to serve as the face of IT for our Milwaukee team. You will own the daily helpdesk queue, hardware provisioning, and onboarding orientations, ensuring our employees have the tools they need to succeed.

Minimum 1–3 years in IT helpdesk or desktop support, with hands-on Windows and Mac experience. Familiarity with Atera, Jamf, and Action1 is a plus as you help scale IT operations with the IT Manager.