Systems Technician - Frontline IT Support & Onsite Tech

Integris; Marquette (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

401K Retirement Plan

Paid Time Off

Job summary

Integris is seeking a Systems Technician to deliver frontline IT support for end users, including PC, printer, and Windows applications. You will be the initial contact via email or client portal, handling inquiries from the service desk or in the field.

The role requires on-site presence at least two days a week and a 8-5 shift. Responsibilities include basic troubleshooting, accurate ticket documentation, and supporting Professional Services with client deployments.

Qualifications

• A and/or O365 Fundamentals or equivalent on the job experience.
• High School Diploma GED or equivalent qualification.
• Preferably 1 year of service-related experience.
• Valid driver's license required.

Responsibilities

• Manage service intake via email and the client portal.
• Conduct basic troubleshooting for non-complex issues in single-user environments.
• Document troubleshooting activities in the ticketing system.
• Support Professional Services with client onsite deployment as needed.
• Adhere to established client support documentation.
• Onsite at least two days per week and participate in the call queue.

Education

A and/or O365 Fundamentals

High School Diploma

Job description

Integris is seeking a Systems Technician to deliver frontline IT support for end users, including PC, printer, and Windows applications. You will be the initial contact via email or client portal, handling inquiries from the service desk or in the field.

The role requires on-site presence at least two days a week and a 8-5 shift. Responsibilities include basic troubleshooting, accurate ticket documentation, and supporting Professional Services with client deployments.