IT Support Specialist — Onsite & Remote

Ipro Networks Pte. Ltd.; Loveland (CO); On-site; USD 31,822 - 45,323; Full time

Job summary

IntelliPro seeks an experienced IT Specialist to provide frontline support for enterprise infrastructure, end-user computing, and business applications. The role covers both office and distribution center environments, ensuring reliable technology operations while delivering excellent customer service.

Responsibilities include desktop/laptop/printer support, Windows administration, hardware maintenance, onboarding/offboarding assistance, AV support, and IT asset management.

Qualifications

• 5+ years of hands-on experience supporting enterprise IT environments.
• Strong experience with Windows desktop administration, deployment, and troubleshooting.
• Experience installing, configuring, and repairing PC hardware.
• Knowledge of desktop, laptop, printer, and peripheral troubleshooting.
• Experience supporting iOS and Android mobile devices.
• Proficiency with Microsoft Office applications.
• Excellent communication, customer service, and problem-solving skills.
• Ability to travel locally (approximately 5%) as required.

Responsibilities

• Provide onsite and remote technical support for desktops, laptops, mobile devices, printers, and other peripherals.
• Troubleshoot and resolve hardware, software, and system-related issues.
• Install, configure, maintain, and support Windows-based systems and Microsoft Office applications.
• Manage and document incidents and service requests using IT service management tools.
• Support employee onboarding, offboarding, transfers, equipment deployments, and refresh activities.
• Assist with audio/video conferencing and meeting room technology support.
• Maintain IT asset inventory, equipment tracking, and spare parts management.
• Coordinate vendor repairs, maintenance activities, and hardware replacements.
• Support operational technology needs, including printer maintenance and equipment troubleshooting.
• Follow IT security, compliance, and change management procedures.

Job description

IntelliPro seeks an experienced IT Specialist to provide frontline support for enterprise infrastructure, end-user computing, and business applications. The role covers both office and distribution center environments, ensuring reliable technology operations while delivering excellent customer service.

Responsibilities include desktop/laptop/printer support, Windows administration, hardware maintenance, onboarding/offboarding assistance, AV support, and IT asset management.