Onsite IT Specialist: Enterprise Tech Support

Ipro Networks Pte. Ltd.; Cookeville (TN); On-site; USD 32,959,080 - 46,941,720; Full time

Job summary

Ipro Networks Pte. Ltd. is seeking an experienced IT Specialist to provide frontline technical support in Cookeville, TN. This role encompasses both office and distribution center environments, ensuring technology operations are reliable while delivering exceptional customer service.

The ideal candidate will possess over 5 years of experience supporting enterprise IT environments, with strong know-how in Windows administration and problem-solving skills. You will provide both onsite and remote support, and flexibility to support during peak operational periods is a must.

Qualifications

• 5+ years of hands-on experience supporting enterprise IT environments.
• Strong experience with Windows desktop administration, deployment, and troubleshooting.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide onsite and remote technical support for enterprise infrastructure.
• Troubleshoot and resolve hardware, software, and system-related issues.
• Manage and document incidents and service requests using IT service management tools.

Skills

Windows desktop administration

Customer service skills

Problem-solving skills

Technical support for mobile devices

Job description

Ipro Networks Pte. Ltd. is seeking an experienced IT Specialist to provide frontline technical support in Cookeville, TN. This role encompasses both office and distribution center environments, ensuring technology operations are reliable while delivering exceptional customer service.

The ideal candidate will possess over 5 years of experience supporting enterprise IT environments, with strong know-how in Windows administration and problem-solving skills. You will provide both onsite and remote support, and flexibility to support during peak operational periods is a must.