IT Support Technician - Frontline Help Desk Pro

North End Teleservices LLC; Omaha (NE); On-site; USD 45,000 - 65,000; Full time

Job summary

North End Teleservices is seeking an IT Support Technician to provide broad-based technical support across the company. The role involves troubleshooting hardware, software, and network issues, assisting with workstation setup, software installation, and documentation for end-users.

Ideal candidates have 1–2 years in IT support or a related field, strong communication, and a willingness to learn new technologies in a fast-paced environment.

Qualifications

• High School Diploma or GED or equivalent required.
• AAS in Computer Sciences or related field preferred or in progress.
• Experience in IT Help Desk or customer support is a plus.
• Professional IT certifications are a plus.

Responsibilities

• Provide technical support to end-users for hardware, software, and network issues.
• Serve as first point of contact for IT and Help Desk inquiries.
• Assist in setup and configuration of workstations and IT equipment.
• Install, upgrade, and maintain software applications.
• Escalate complex problems to higher-level teams as needed.
• Maintain help desk records and manage user accounts.

Skills

Empathy

Active listening

Time management

Multi-tasking

Organization

Willingness to learn

Communication skills

Contact center technology

English proficiency

Problem solving

Education

High School Diploma or GED

AAS degree in Computer Sciences or related field

Tools

Office 365

Active Directory

Microsoft Exchange

Power BI

CRM systems

Ticketing systems

Job description

North End Teleservices is seeking an IT Support Technician to provide broad-based technical support across the company. The role involves troubleshooting hardware, software, and network issues, assisting with workstation setup, software installation, and documentation for end-users.

Ideal candidates have 1–2 years in IT support or a related field, strong communication, and a willingness to learn new technologies in a fast-paced environment.